Job details

Field Applications Scientist - West Coast - job 2 of 4

Job Title : Field Applications Scientist
Reports to: Sr. Manager, Client Services

Location: Remote, Must reside in CA

About Us
Opentrons Labworks, Inc., is a disruptive life science company leveraging its integrated lab platform to supercharge the pace of innovation in research and healthcare. Opentrons Labworks is the parent company to business units Opentrons Robotics and Neochromosome. Through Opentrons Robotics, thousands of institutions are automating R&D operations with flexible, easy-to-use liquid handling lab robots. Through Neochromosome, biopharma and biotech at large can benefit from our world-class genome-scale cell engineering solutions. Learn more at https://www.opentronslabworks.com/.

We provide excellent benefits, competitive compensation, equity packages, and opportunities for growth. If you are looking for your next exciting opportunity, come join us!

Benefits

Comprehensive Medical, Dental and Vision insurance for employees and their families
Paid Vacation, Parental and Sick Leave
Generous Stock options
401k with 4% company match
Long-term and short-term Life & Disability insurance
And much more!

About the Role

As a Field Applications Scientist, you will be responsible for providing customized robotics solutions for our customers. The focus of this role is both pre & post sales, with emphasis on creating a seamless customer experience as they onboard with the Opentrons platform. We are customer obsessed in everything we do. The customer’s experience and success are top of mind for this team and that is reflected in their work on both a technical and customer service level.

What You Will Do

Join sales calls to serve as the technical and scientific expert for implementing science on Opentrons Products; speak to specific customer concerns (feasibility, timing, how to leverage Opentrons products as a science solution, etc.)
Serve as a point of contact for customers as they complete the purchasing process.
Run the onboarding call with the customer post sale. This can be answering customer questions related to remote protocol development, help with protocol pathing, etc.
Complete remote or on-site protocol development (if required). This includes protocol development, optimization, and confirming success.
Triage customer issues as they arise after implementation using a team based approach (i.e.. engaging sales rep. for expansion business opportunities, support for issues, etc.).
Attend local and national* trade shows as required by sales and marketing teams.

Travel outside of assigned territory may be required to fulfill business needs

What We Are Looking For

Education:

Bachelor’s degree in Life Sciences, Biomedical Engineering or related major required

Experience:

Minimum of 3 years experience in a customer facing role, specifically in the life sciences industry. Masters/PHD in Life Sciences or Biomedical Engineering major will be considered in lieu of experience.
Prior experience with liquid handling automation and/or Opentrons robots strongly preferred
Prior experience with Salesforce preferred
Prior experience with GitHub

Knowledge, Skills and Abilities:

Knowledge of core biology workflows such as NGS, NAP, PCR, ELISA, etc.
Solid understanding of how to debug code of automated liquid handlers. Knowledge of Python is preferred.
Demonstrated ability to be customer obsessed and solutions driven
Proficiency with Google Suite or related software
Excellent verbal and written communication skills
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills

Working Conditions and Physical Effort

Fast-paced environment with a high volume of work to be completed
Up to 50% overnight travel required
Limited physical effort required, including installation of robots

Compensation Range: The pay range for this position at commencement of employment is expected to be between $100,000 - $127,500 per year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. We typically target mid-range for well-qualified candidates. The total compensation package for this position may also include other elements, including equity and full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Opentrons is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Opentrons Glassdoor Company Review

3.9

Opentrons DE&I Review

4.4

CEO of Opentrons

Jon Brennan-Badal

Approve of CEO

By Opentrons

Our mission is to provide the scientific community with a common platform to easily share protocols and reproduce each other's results. Our robots automate experiments that would otherwise be done by hand, allowing our community to spend more time...

8 jobs

INDUSTRY

Biotech & Pharmaceuticals

TEAM SIZE

51-200

LOCATION

Hybrid, based in Brooklyn, NY

DATE POSTED

April 14, 2023