Job details

Field Onboarding Specialist - job 2 of 2

Podium exists to help local businesses win. Using Podium, local businesses can simplify the way they communicate with their customers—from collecting payments to facilitating online reviews to launching marketing campaigns, and much more.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

We look for people who are curious, creative and are willing to do the work to be a little better every day. We also embody our company values in all that we do, which always starts with being Customer Obsessed, followed by Be a Founder, Zero Drama, and Enjoy the Ride. Does that sound like you?

The Field Onboarding Specialist is a vital part of the Podium Field team. The Field Onboarding Specialist’s primary responsibility is to oversee and ensure the adoption of Podium to customers sold by the Field Sales team in their respective territories. This includes adoption of both payments hardware and phone systems, with an emphasis on product activation. This person will work closely with the Field AEs, Field Team Leads, inside implementation team and Support when necessary. They will be the liaison between Podium and the customer. The Field Onboarding Specialist will also support the AEs in product and usage expansion and drive referrals through providing an excellent customer experience. This role is face-to-face, meeting with customers in the greater West Phoenix area, Downtown, and Glendale area - TRAVEL REQUIRED.

What you will be doing:

Installation, onboarding and implementation of Podium Payment and Phone products onsite with customers
Ensure that card readers and payment onboarding is successful to drive the customer to full payments processing via Podium, including working with all necessary stakeholders
Ensure that phone onboarding enables customers to seamlessly transition from previous phone solutions to Podium for all communications
Regular in-person “check ins” to ensure early adoption and usage including a 7 and 30 day scheduled meeting after implementation
Monitor and report on adoption for the accounts in assigned territory
Provide training and best practices to help current customers realize value and increase customer lifetime value
Work with the AEs to help expand new product and feature adoption

What you should have:

1+ Years of SDR, Sales or Account Management experience
Excellent communication skills and the ability to work in a customer facing role
High drive, work ethic, and coachable
College degree
Knowledge of Merchant Processing and/or the Telecom industry a plus

What we hope you have:

SaaS industry knowledge
History of success in driving product adoption
History of success in working with a team

Benefits

Open and transparent culture - Checkout this video to see what it’s like to work at Podium
Remote first work setting for Engineering and Product
Awesome opportunities for career growth
Excellent medical, dental, and vision benefits
401k Plan
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time plus eight paid Federal Holidays
Three four-day weekends for summer holidays (Memorial Day, Independence Day, & Labor Day) plus a winter holiday shutdown (the week between Christmas & New Year)
Additional connection and community through Podium's Employee Resource Groups
Bi-annual swag drops with cool Podium gear and apparel
Monthly DoorDash credits for remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.