Field Sales Engineering Manager - Americas

The role, at a glance:

The Field Sales Engineering Manager – Americas is responsible for leading, developing, and managing all field sales engineers operating in North and South America. The FSE Manager will ensure the team is operating at a high level with the right technical expertise, processes, and customer service skills to provide Biamp customers with product solutions and AV system designs to support sales growth. This position reports to the Director of Customer Experience and will work closely with Biamp sales leadership. The FSE Manager will travel regularly to Biamp office locations as well as both in-person and remote team and customer meetings, trainings, and presentations.

How you'll contribute:

• Lead, develop, coach, and manage all field sales engineers; ensure ongoing development of team technical and product expertise and presentation/training skills

• Understand customer needs and sales team strategies and ensure FSEs are in alignment to help achieve revenue growth

• Work with the Biamp training department to help identify and develop product and technology training be delivered by the FSE team to customers

• Ensure effective department organizational structure and staffing, identify and develop internal team processes

• Track performance and activities of organization, performance management of team, strategy and planning to align with corporate goals

• Help ensure seamless customer experience between pre and post-sales support

• Collaborate cross-functionally throughout Biamp as necessary.

You'll also support with:

• Participate in and occasionally present content at sales meetings

• Attend trades shows and in-person and remote meetings with both the FSE team and Biamp customers

• Understand workloads, assign back-up resources as necessary, and plan for future growth of the team

• Report on customer needs, challenges, and requirements

• Department budgeting

A successful candidate should have:

• Bachelor’s degree in a field relevant to the essential functions of this role, or commensurate experience

• 6 or more years of experience in the AV industry

• 6 or more years of experience successfully managing technical teams

• Excellent communication and interpersonal skills

• Ability to lift and carry trade show equipment on occasion, typically 20-30 lbs.

• Possess excellent verbal and written skills in English

Work environment:

• This is a remote position based in the US with a strong preference for an employee to be located in the Portland, OR or Dallas, TX markets

• Approximately 30% travel, more depending on season

• Routine use of standard office equipment

What we offer:

• Medical, Dental, and Vision
• 3 weeks annual PTO and 9 paid holidays,
• 401(k) + matching
• Employer-paid base life insurance, short, and long-term disability
• Health savings accounts (with Biamp contribution) and flexible spending accounts
• Tuition reimbursement
• Discretionary profit-sharing
• Referral bonuses
• Charitable donation matching

Who is Biamp?

We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:

Biamp connects people through extraordinary audiovisual experiences

About our company:

At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.

Biamp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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