Field Service Dispatcher

What you will accomplish together with us:

• Assigning Field Service Engineers to Service Requests via Service Management System (SMS) in advance with tentative dates
• Scheduling onsite field services with end user customers via phone and email
• Confirming all onsite dates with customers and field engineers in advance of services
• Make adjustments to engineer schedules or customer visits as needed
• Ensure all onsite requirements are met prior to services taking place
• Ensure that all equipment is delivered and available at the customer site
• Ensure any technical equipment required for services are available, scheduled, and shipped and/or transported to the customer site
• Create and update service orders and SMS and/or ERP with all relevant information including model & serial numbers and customer location & contact information, etc.
• Create and update customer master and contact information within SMS and/or ERP
• Review and monitor all open service orders in need of scheduling
• Prepare quotations for onsite repairs of systems, with assistance from Technical Support
• Coordinate with Service Support, Field Service Engineers, and Management on all open service order and onsite activities
• Other duties as assigned.

What will convince us:

• High School Diploma/GED required.
• College Degree preferred.
• 2+ years in customer service, dispatching, or scheduling
• Minimum Beginner's experience with Microsoft Office (Word, Excel, Outlook)
• SAP/ERP experience preferred.
• Service Management System experience preferred.
• Ability to take ownership of processes.
• Independent, professional, and self-driven
• Effective & efficient written & oral communication skills
• Identification with our core values: Sustainability, Openness, Enjoyment

Compensation for this position will be a base salary between $73,000.00 and $80,000.00 plus bonus depending on experience.

What we offer

Sartorius’ ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:

• Opportunity for international career development:
  a global network offering seminars and training sessions, expert and manager career paths
• Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
• Work-life balance: Working from home at many sites
• Intelligent working environment: working in smart buildings with the latest technology and equipment
• Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
• We offer a comprehensive array of benefits which include: Paid Vacation (3 weeks), 7 sick days (eligible to carry over up to 30 days), 11 Corporate Holidays, 2 Floating Holidays, Community Service Day, Medical, Dental, Vision, Company Paid and Supplemental Life Insurance, STD & LTD, 401k (with generous company match), Tuition Assistance, Flexible Spending Accounts, Employee Assistance Program, Health and Wellness Program (in addition to other benefits).

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

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We look forward to receiving your application.

www.sartorius.com/career