Field Service Engineer Apprentice

Field Service Engineer, Apprentice - supporting LPD (Laboratory Products Division)

As a Field Engineer Apprentice, you will perform various instrument service processes and procedures including solving issues, implementing repairs, and completing preventive maintenance to drive customer satisfaction and ensure accurate functionality of medical and laboratory instrumentation.

Advantages of the Thermo Fisher Scientific Apprentice Program

• Training curriculum to build the skills and competencies required to apply for a full-time service role.
• Mentoring Program strategically partners each apprentice with an experienced field employee.
• Career Pathing offers apprentices a line of sight to available opportunities to develop technically and professionally.
• Networking opportunities allow the apprentices' priority to open roles throughout the organization and provide managers access to graduating apprentices.

How will you make an impact?
Build your career and experience the advantages of working for the "World's Most Admired Company" (Fortune Magazine) offering opportunities for growth and career advancement! In this role, the Field Service Apprentice will respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on sophisticated laboratory instrumentation and equipment to drive customer happiness through Service Excellence.

What will you do?

• Under supervision, the selected Apprentice will evaluate basic customer equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), inspections, and maintain effective customer relations.
• Maintain daily communications with customers as advised, to ensure resolution and accurate follow-up, leading to customer happiness.
• Will assist more experienced engineers with progressive repairs and resolution. Work as a member of a team to provide efficient service delivery to all accounts within the assigned area.
• Document all repair actions and submit reports/summaries according to schedule. Maintain approved parts inventory.
• Ensure accurate care of spares, tools, and test equipment and ensure calibration. Improve and maintain technical knowledge of current standards, codes, and procedures regarding the safe and effective use of medical equipment formal instruction.
• Meet Environment Health and Safety requirements.

How will you get there?

• Bachelor’s degree in Bio Medical Engineering or a related field or equivalent experience. Military or trade school equivalency will be considered.
• Computer Science background or electronics A+ Certification is a plus.
• 0-2 years of experience in engineering.
• Knowledge and experience working with centrifuges, incubators, cold storage, and/or smart-connected services and medical devices is a plus.
• Knowledge and experience with computer technology including but not limited to, Microsoft Suites, hardware and software applications, etc.
• Knowledge and experience with Customer Service is a plus.
• Ability to work flexible hours including ~25% overnight travel and 75% day-travel to service customers.
• Proficiency in fixing, testing, repairing, and servicing technical equipment.
• Excellent verbal and written communication skills.
• Proficiency in English is preferred.
• Professional capacities in communication, self-motivation, collaborative and independent work, leadership, and social skills.
• Legally authorized to work in the United States without sponsorship
• Must have a valid driver's license.
• Must be willing to relocate upon completion of the 12-month apprentice program, if required.

About The Company

Instrument and Enterprise Services (IES) Summary

Our Instrument and Enterprise Services team delivers a single source for integrated laboratory instrument service, support, and supply management. Through our premier brand, Unity Lab Services, our team offers customized service solutions and world-class experts to uniquely address business needs. Whether companies are looking to arrange for service on one instrument or are seeking resources to manage service and support for all your labs, there is a Unity Lab Services solution to meet your business needs.

Thermo Fisher Scientific Summary

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.

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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards