Field Service Engineer - South Carolina

• Provide assistance to KUKA Robotics customers and internal personnel for the troubleshooting and repair of electrical, mechanical and programming problems related to KUKA Robotics equipment.
• Manage customer relationships by going the extra mile and representing KUKA with pride and professionalism.
• Perform in-house, on-site, and/or telephone troubleshooting, repairs and support of KUKA equipment on an as-needed basis.
• Work within a flexible work/travel schedule.
• Travel to customer sites on short notice and frequently requires the ability to work long hours to meet customer needs.
• Make a complete backup of all software, programming, or configuration changes that were made during the customer visit.
• Complete Field Service reports
• Develop technical credibility and rapport with customer.
• Work with the Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge of KUKA Robotics products and applications.
• Assist the Sales, Engineering, Assembly, Spare Parts, Shipping & Receiving teams when required following specific guidelines and safety requirements and ensuring on-time, complete and accurate deliveries.
• Participate actively in the promotion and sale of parts and services every time an opportunity arises.
• Regular travel to customer sites general business errands required – both domestic and international (passport required).

• Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation.
• Geometric Dimensioning and Tolerancing (GD&T)
• Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers.
• Structured, proactive and goal-oriented way of working.
• Display enthusiasm for complex machine processes in mechatronics, electrical and controls
• Intermediate PC skills/knowledge (CS-SalesForce, MS Office environment, Internet, email, etc.)
• Strong work ethic, drive to succeed, customer service orientation as well as strong organizational, communication, and interpersonal skills and ability to multi-task and meet deadlines in a fast-paced environment.
• Willingness to travel (75% - 90%) for service assignments throughout the USA and some international on short notice and varying duration. Travel to headquarters in Germany may be required for varying duration for training purposes.
• Displays genuine interest in helping the customer and solving their problems.
  Associate's degree (A. A.) from an accredited two-year college or technical school plus 2 years of experience or equivalent combination of education and related experience.

What we offer

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