Field Service Representative - Philadelphia, PA

Position Overview

This position will provide comprehensive on-site field service support to Proterra’s growing customer base and report to Senior Field Representatives and the Regional Manager. You will be responsible for training, commissioning, troubleshooting, repair, customer interaction and general support of Proterra’s fleet of all electric transit buses and associated charging equipment.

About the Role – You will:

• Maintain excellent communication with customers and property staff; hands-on training of customer operators and technicians.
• Handles launch of new buses and charging systems.
• Repairs, maintains, troubleshoots and service electric buses and charges using skills and tools that range from advanced computer diagnostics to basic mechanical tools; communicate and document solutions to non-technical parties.
• Maintain detailed and timely paperwork and documentation for repairs and installations; manage field inventory of parts and tools.
• Monitors subcontractors work to ensure quality and timeliness of completion.
• Provides development input and continuous improvements to the team’s field service software and tools.
• Performs other duties as assigned by management.

About Our Group:

• As strategic partners, the Customer Service team strives to ensure that our values, culture and engagement always allow us do great things for our company.
• We strive to provide the highest level service and support to our clients each and every day.
• We work collaboratively to build strong relationships with our clients, partners, and own team.
• We treat each other with respect……and always try to have a little fun every day!
• This position will be part of the Greenville based Customer Service team that supports Proterra’s Manufacturing and Engineering operations.
• You will report to the Regional Service Manager and collaborate with other Customer Service team members located at our headquarters in Burlingame, CA and manufacturing facilities in Los Angeles, CA and Greenville, SC.

About You:

• Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization; works independently with limited supervision.
• Customer-focused attitude, with high level of professionalism and discretion.
• Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.

• Detail-oriented, resourceful and diligent.
• Strong time management and organizational skills.
• Sound judgment and problem-solving and analytical skills.
• Excellent English communication skills.

Your Experience Includes:

• 2+ years’ experience of directly related work.
• High School Diploma or equivalent.
• General knowledge of bus, automotive and/or other vehicle systems.
• Hands-on experience in either electrical, mechanical or other related filed service experience.
• Experience with electrical troubleshooting, mechanical troubleshooting, hands-on training and mentoring.
• Experience with interacting and communicating with customers.
• Good driving record demonstrating ability to safely operate company/customer vehicle.
• Commercial Driver’s License or ability to obtain
• Intermediate level computer proficiency (including Microsoft Applications)

You might also have:

• Associate’s Degree or higher in an applicable technical field.
• ASE or other certification.

Location: will cover the Northeast area (initial job training will be done in Greenville, SC and at other

locations).

Travel: 20% - 80% travel within the Northeast area.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)