Job details

Onboarding Manager, Customer Experience

Figma is looking for an Onboarding Manager to partner with their largest customers and help set them up for immediate success through a clearly defined onboarding process. The role involves building cross-functional relationships and delivering an exceptional onboarding experience.

Skills

Project management
Customer communication
Consultative approach
Adaptability to new technologies

Responsibilities

Lead the onboarding process for largest customers
Partner with Account Executives for smooth handoff experience
Work with various teams to execute customer onboarding process
Report on metrics and customer feedback for improvements
Develop content and resources for training/education
Consult on product and industry best practices

Benefits

Competitive salary and equity
Health, dental & vision benefits
Retirement with company contribution
Parental leave & reproductive support
Mental health & wellness benefits
Generous PTO
Learning & development stipend

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By Figma

Figma, a web-based design platform, enables teams to collaboratively create, share, and refine products, enhancing creative productivity for industry leaders like Microsoft, Google, and Airbnb.

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