Job details

Customer Success Associate

Figure is revolutionizing financial services with innovative blockchain technology. Looking for a driven Customer Success Associate to provide product, technical, and educational support to customers.

Skills

Effective communication
Problem-solving
Attention to detail
Customer service oriented

Responsibilities

First point of contact and advocate for customers
Handle customer inquiries via omni-channel communication
Educate customers on Figure products
Promote brand recognition and loyalty
Provide technical support and troubleshooting
Conduct video notary sessions
Contribute to training and licensing programs

Education

BA/BS from an accredited university preferred

Benefits

Competitive salary and growth opportunities
Equity stock options package
Comprehensive health, vision, dental insurance
Employer funded life and disability insurance
HSA, FSA, 401k, commuter benefits
12 weeks paid family leave
Continuing education reimbursement
Routine Team swag deliveries

To read the complete job description, please click on the ‘Apply’ button

Figure Glassdoor Company Review

4.7

Figure DE&I Review

4.8

CEO of Figure

Mike Cagney

Approve of CEO

By Figure

Figure is transforming the trillion-dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance Blockchain for loan origination, equity management, priva...

22 jobs

MATCH

Calculating your matching score...

BENEFITS & PERKS

Dental Insurance

Disability Insurance

Vision Insurance

Flexible Spending Account (FSA)

Performance Bonus

Family Medical Leave

Paid Holidays

FUNDING