Job details

Knowledge Base Content Specialist

Figure is seeking a Knowledge Base Content Specialist to enhance the efficiency of customer service operations through clear and organized documentation.

Skills

Writing and editing skills
Familiarity with knowledge management systems
Organizational and time-management skills
Knowledge of SEO best practices

Responsibilities

Create and maintain customer operations policies and procedures.
Develop knowledge base articles, guides, and FAQs.
Collaborate with subject matter experts to ensure content accuracy.
Conduct regular audits of the knowledge base.
Monitor usage metrics to inform content strategy.

Education

Bachelor's degree in Communications, English, or related field preferred

Benefits

Competitive salary and growth opportunities
Quarterly performance-based bonus
Equity stock options
Comprehensive health, vision, and dental insurance
Flexible time-off plan

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CEO of Figure

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By Figure

Figure is transforming the trillion-dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance Blockchain for loan origination, equity management, priva...

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BENEFITS & PERKS

Dental Insurance

Disability Insurance

Vision Insurance

Flexible Spending Account (FSA)

Performance Bonus

Family Medical Leave

Paid Holidays

FUNDING