Director of Innovation & Product Management

Description

Job Title: Director of Innovation & Product Management 

Department: Information Technology 

Reports to: SVP Technology & Innovation

Hours per Week: 40 hours/week Salary Exempt

Company Summary

Welcome to Financial Plus Credit Union (FPCU) – 'The Place where it’s Possible.' 

At FPCU, we believe in the power of collaboration, making life easier for employees and members, empowering our teams, and fostering a shared commitment to success. Our community-centered approach goes beyond financial services; it's about making connections and producing a positive impact. Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU – where you aren’t just making a living but joining a PLACE where you can REACH your goals.  

Position Summary

The Director of Innovation is responsible for effective development and execution of digital strategies and for the organization. This includes research, analysis, and reporting related to emerging trends, technologies, digital platforms, and partnerships that enable us to provide innovative experiences and simplify and/or enhance the member experience. This role will own the product development and lifecycle of key digital products and partnerships from ideation, to launch, maintenance, through the sunsetting or retirement of product. 

Essential Functions & Primary Responsibilities

• Develop and maintain a clear product, vision, strategy and roadmap for digital products, constantly incorporating enhancements based on competitive analysis and in partnership with Executive and Senior Leadership teams
• Leads development and implementation processes for the organization’s digital technologies
• Manage daily operations of the digital strategy and innovation employees, including recruiting and selection, training and development, performance and compensation management of the IT Software Manager and team
• Collaborate with IT Software Manager to determine resource constraints on organizational projects
•  Identify and mitigate potential risks associated with product development and operations
• Understand industry trends to determine evolution of digital enhancements
• Evaluate fin techs and business partners for compatibility with existing CU processes, software and systems, eliminating unnecessary redundancy
• Creates and communicates complex information from disparate sources into a clear, compelling story that assists key decision makers to commit to action
• Collaborate with all business functions to ensure digital product messaging and customer engagement while providing support to all stakeholders
• Product expert on digital products and develops expertise in others to ensure member engagement
• Define and document metrics for department KPI’s that align to organizational KPI’s
• Partners with Member Experience Manager to research member and employee feedback that supports key strategic opportunities for digital innovation
• Build business cases leveraging internal data, secondary research, primary member research, using both quantitative and qualitative methods
• Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations.
• Must be bondable. 
• Perform other duties as assigned.

Requirements

Education & Qualifications

• Bachelor’s degree
• 3-5 years of IT or Digital Product Management  
• 5 years of leadership experience
• Proven project management skills with projects of varying levels of complexity, with a demonstrated ability to meet deadlines within budget
• Able to recommend digital offerings based on data analysis 
• Experience advising executive leadership on industry and business trends
• Thorough understanding of Credit Union and Banking Regulations 

Skills and Abilities

• Demonstrates the ability to develop employees into leaders within the organization.
• Thinks strategically and influence others within the organization to execute on strategy.
• Proficient in developing and presenting presentations on complex topics.
• The ability to drive results within the organization.
• Outstanding analytical skills and problem-solving ability
• Professional expertise. Exercises judgement within defined project scope
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Ability to apply logical thinking to define problems, collect data, establish facts, and draw conclusions.
• Ability to be mindfully flexible and willing to adapt as scope of projects evolve

Physical Demands & Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary work; sitting most of the time. Exerts up to 20+ pounds of force occasionally.
• The noise level in the work environment is professional and typically moderate.

This job Description is not a complete statement of all duties and responsibilities comprising this position.