Job details

Collector II

The Collector II handles and resolves defaults and delinquencies with members’ accounts, advocating for members and maintains strong member relationships and meets member service standards.

Primary Responsibilities:

Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationships
Handle escalated member issues as required
Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations
Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments)
Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off) and handle with guidance from internal business partners
Proactively identify gaps in processes and procedures and make recommendations for improvements
Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members
Participate in department projects and initiatives as required
Assist in orientation and training of new Collectors
Participate in system upgrades including quality control and testing

Experience and Education Requirement:

Minimum Education: High School Diploma or equivalent
Minimum 2 years’ experience in a collections position, preferably in the financial services industry
Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is preferred
Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations
Effective time management skills and the ability to work independently or in a collaborative team environment
Strong listening skills with ability to ask probing questions to determine member needs and overcome objections
Strong problem solving and decision making skills with a strong attention to detail
Strong communication and influencing skills; able to write/speak clearly
Ability to professionally handle sensitive documents
Familiarity with a core banking system is preferred
Working knowledge of Microsoft Office Suite
Certification/License: N/A

Location: Hillsboro, OR 97124 (HYBRID)

Target Compensation in Hillsboro, OR: $22.12 - $26.44 + annual bonus

Benefits options include:

Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Accrue up to 17 days of Paid Time Off your first year of employment
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

What makes First Tech different? Click here to learn more!

First Tech is not currently offering Visa sponsorship for this position

#FTFSAM

Average salary estimate

$24282 / YEARLY (est.)

min

max

$22120K

$26444K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Collector II, First Technology Federal Credit Union

At First Tech, we’re looking for a passionate and detail-oriented Collector II to join our dynamic team! This isn't just a job; it’s an opportunity to really make a difference for our members who might be facing financial difficulties. As a Collector II, you'll work closely with members to help them find mutually agreeable payment arrangements while maintaining excellent service standards and strong relationships. Your day-to-day will involve managing assigned collection queues and reaching out through phone and email regarding various financial products such as auto loans and credit cards. You’ll handle escalated issues to ensure our members feel supported and heard. With your exceptional problem-solving skills, you’ll also identify any potential gaps in our processes, suggesting improvements to help streamline our operations. We value individuals with a collaborative spirit, and you’ll even have the chance to help train new team members, making sure they’re set up for success. If you have at least two years of experience in collections within the financial services sector and a keen understanding of related regulations, we want to hear from you! Join us in Hillsboro, OR, where we believe in strong member advocacy and supporting our community through dedicated service. We can’t wait for you to bring your expertise and energy to First Tech, enhancing not only our team but the experience of our valued members.

Frequently Asked Questions (FAQs) for Collector II Role at First Technology Federal Credit Union

What are the responsibilities of a Collector II at First Tech?

As a Collector II at First Tech, your primary responsibilities involve assisting members in financial distress, managing collection attempts, resolving escalated issues, and facilitating mutually agreeable payment arrangements. You'll also be engaged in skip tracing, identifying accounts for adverse actions, and collaborating with internal partners to recommend process improvements.