Job details

Payment Services Associate

The Payment Services Associate processes a high volume of daily banking transactions in a timely and complete manner through a variety of complex technology systems. This position also consistently evaluates transactions for critical risk including approval/limit requirements and fraud, reporting internally or contacting the member as appropriate.

Here's what you can expect from the job and what you need to be successful:

Job Duties

Process a high volume of daily transactions including wire transfers (Domestic Incoming Exceptions), Automatic Clearing House (ACH) originations, mobile deposits, mailed in payments, and lockbox payments.
Navigate a variety of complex technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs). These systems include core processor for deposit accounts (Fiserv DNA), GFX for wire transfers (Finastra), Ensenta (Jack Henry) for mobile banking and ATM transactons, Alkami for online banking, Fed Advantage for ACH processing and Single Point (US Bank) for lockbox research.
Proactively review and research transactions for potential fraud; prepare full report on suspicious transactions and send to Fraud Liaison for further review.
Complete online banking research as required in processing transactions accurately.
Communicate with members and internal partners as appropriate to achieve positive and responsive customer service.
Respond to inquiries from internal associates assisting members regarding payment/deposits.
Assess member financial resources using the core system to complete transactions.
Adhere to appropriate levels of approval and limit requirement in evaluating transactions.
Research and resolve member, vendor and internal issues by adjusting processes as appropriate

Essential skills

Minimum Education: High School Diploma with some post-secondary education preferred
Up to one year experience in the financial industry, ideally in payment operations or back office operation
Experience handling sensitive information in a confidential manner
Experience in reviewing and identifying suspicious/fraudulent activity is preferred
Ability to learn new software systems quickly and proficiently
Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction
Ability to effectively prioritize tasks, handling a variety of responsibilities simultaneously
Proficiency with current version Microsoft Office Suite products (Word, Excel, PowerPoint and Outlook)

Location: Hillsboro, OR 97124 (HYBRID)

Target Compensation in Hillsboro, OR: $20.67 to $22.60 per hour + annual bonus

Benefits options include:

Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Accrue up to 17 days of Paid Time Off your first year of employment
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

First Tech is not currently offering Visa sponsorship or transfer for this position

What makes First Tech different? Click here to learn more!

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By First Technology Federal Credit Union

Established in 1952 and headquartered in San Jose, California, First Tech Federal Credit Union is a not-for-profit banking and financial institution. The bank offers a range of financial services including personal and business checking, savings, ...

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Other

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Credit Unions, Not Federally Chartered

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