Director, Value Delivery (Market Saturation)

Our Market Saturation (“MarSat”) offering is firsthand’s most strategic asset to manage risk for a given attributed population. The MarSat team is responsible for making sure our frontline community teams are focused on the individuals who could most benefit from firsthand services throughout the engagement lifecycle – from pre-engagement, to ongoing continuous engagement thereafter. Though all of the individuals that firsthand serves will benefit from our peer-led model, a critical portion of them have high avoidable acute care utilization, high unmet clinical or social needs, and other high-risk factors. We must ensure these individuals especially do not “fall through the cracks”. By enabling communities’ focus on the most impactable individuals, MarSat also disproportionately drives whether our MCO customers see value from our partnership.

As Director of Value Delivery (MarSat), you will join our Value Margin leadership team. You will be responsible for developing and leading a business roadmap; collaborating with Product, Data, and Operations to unlock new business potential; and partnering with Community Operations leadership to drive smarter focus for hundreds of employees serving the tens of thousands of individuals firsthand serves. This role reports into the VP of Activation and will manage one direct report and indirectly manage one cross-functional team.

• Build and execute a business roadmap to develop an industry-leading population health management offering, collaborating with partners on Data, Product, and Engineering
• Partner closely with other MarSat Team, Business Operations and Community Operations leaders to drive analytics and performance management of MarSat, including highlighting risks and opportunities to firsthand’s Leadership 

• Strong business judgment with strategic and analytical mindset: Ability to approach complex business problems in a structured way, independently synthesize insights using data, and influence decision-making
• Ability to collaborate cross-functionally with a diverse range of internal and external stakeholders, leveraging strong communication, interpersonal, and organizational skills
• Fast, flexible, and outcomes-focused: able and excited to thrive with rapid cycles of analysis, decision, and action in an ambiguous environment
• Embrace the details: energized by rolling up sleeves with a bias for action to get the job done and deliver value
• Cultural humility, empathy and growth mindset: seek understanding and remain teachable, using candor and kindness

• 5-7 years of value-based healthcare-specific strategy, operations, product, consulting, or high-growth startup experience
• 5-7 years experience and familiarity with BI tools, such as Snowflake, MySQL, QuickSight, etc.

• Familiarity with value-based care contracts
• Bachelors or Masters Degree in business, finance, management, analytics, or equivalent
• Professional or personal lived experience serving individuals with complex SMI or SUD