Job details

Garage Relationship Manager (Field based - London)

It's an exciting opportunity to join FixMyCar, the UK's leading online marketplace linking garages to customers. FixMyCar.com aims to ensure best value and service for drivers and offers great commercial opportunities to member garages and associated partners. We are looking to recruit a field based Garage Relationships Manager.

The successful applicant will have proven experience in client relationship management, preferably within the automotive sector and pro-active regional sales experience, working independently in the London area.

Primary Purpose of the Position

Ensure alignment with Head of Garage Network on the business strategy and provide guidance/advice on key garage considerations which have/will have an impact on business targets
Oversee all aspects of client relationships and take ownership of end to end communications to ensure timely proposals and solutions
Understand the industry trends, review current relationships for improvement and identify new opportunities to sustain/grow the garage network
Challenge and constructively contribute to the company's decision making process, ensuring the prioritisation of maintaining/building relationships, improving network health and maximising revenue
Ensure compliance with local legalisation, HQ and local policies/procedures. Ensure structure is applied appropriately or provide input into new processes where required to ensure efficiency

Princple Duties & Responsibilities

Client & Performance:

Identify and engage potential clients in the automotive industry to sell garage-related products, tools, and services
Build and maintain long-term relationships with existing clients to ensure retention by understanding their critical needs, ROI for both parties and ensuring consistent communication
Build and maintain strong relationships with distributors and key decision-makers at garages to ensure long-term partnerships
Gather client feedback on products/services and collaborate with internal teams to improve offerings and service delivery
Identify areas of potential growth and new business opportunities

Client & Support:

Act as the primary point of contact for clients, providing post-sale support and ensuring satisfaction with the solutions provided
Address and resolve any issues or concerns clients may have, be the main POC between FMC and the client providing timely assistance and support
Analyse client feedback and industry trends in order to develop and implement new strategies
Evaluate and implement suitable processes to streamline and enhance performance

Sales:

Engage with clients to understand their needs, specifically garage-related products, tools, and services to support their stability, growth and future aspirations, ensuring alignment with internal stakeholders on realistic ability to deliver within suggested timelines
Understand client pain points and create actions plans to address these to demonstrate commitment to retention and future partnerships
Provide in-depth presentations and demonstrations of products or services tailored to the needs of the clients in collaboration with internal stakeholders
Consider monthly/quarterly targets and provide regular updates on actions required, pending and completed activities and input into reporting as required

Collaboration:

Using client knowledge (Strengths, improvements, future aspirations) provide direction, guidance advice to the Head of Garage Network and associated internal stakeholders to ensure alignment of deliverables timelines and risk to business (if any)
Create internal communication channels to ensure all stakeholders are aligned on the requirements and timelines for efficient and timely output
Priortise client needs and communication, as well as competitor movements to ensure FMC is ahead of the curve

Compliance:

Ensure all commercial activities are in compliance with applicable laws and regulations
Ensure robust compliance processes to protect sensitive client/business data
Review current processes and implement new processes (as required) to mitigate any risks to the company's systems/data
Operate in line with HQ processes/procedures/approval matrix
Escalate any risks to business as priority to the Head of Garage Network

Experience

Proven experience in client relationship management, preferably within the automotive sector
Prior experience of pro-active lead generation
Ability to manage multiple clients and prioritise effectively
Excellent problem-solving skills and the ability to devise solutions
Strong interpersonal and relationship building skills with networking abilities to drive results
Willingness to partner, collaborate and influence across functional areas (E.g. Technology and Product)
Knowledge of industry trend to build strategy
Willingness to travel to client locations

Knowledge & Skills

Experience with pro-active regional sales and working independently
Skilled in prioritisation, planning, change management, influencing multi-functional teams, communication and training
High level of initiative, creativity, perseverance and flexibility
Able to influence individuals and explain clearly the rationales for proposals
Good listening and communication skills across all levels
Pro-active and hands-on mentality