Job details

Flex Field Field Specialist (No Background Check) - North Carolina

People changing the way brands connect with consumers - one experience at a time.

Delivering experiences rooted in emotion, and inspiring people to become the voice of a brand has made Mosaic one of the fastest growing sales and marketing agencies in North America. We are a destination to tell stories, and pave new paths to connect brands with consumers through experiential, retail, & digital interactions.

The Field Service Representative is responsible for increasing brand awareness and advocacy, providing product demonstrations and information to consumers, and helping turn demonstrations into sales at retail. Products are focused on phone, tablet and other mobile devices. The Field Service Representative will work in a free-standing mall setup, alongside a team of product Brand Ambassadors. As the Field Service Representative, you will become the technical expert on products and services, and assist consumers with troubleshooting devices, registering for programs / service, completing setup on new devices, providing general training on how consumers can use their device, and more.

Enthusiastically represent Mosaic and its products.
Engage and excite consumers, while educating and training them the products’ key features and service offerings
Provide consumer assistance device troubleshooting, technical support,
Create a memorable brand experience for our guests, which in turn creates "buzz" about our client’s product
Have a personal excitement about the products and the Android operating system
Provide detailed feedback on customer interactions and comments
Maintain working knowledge of all client products in order to be a subject matter expert
Other duties assigned.

Qualifications:

Previous promotional experience and assisted selling experience is required, especially with electronic devices
Existing in-depth knowledge of the Android Operating system and mobile phone devices is a must; Samsung Galaxy experience is preferred
Outgoing, enthusiastic and energetic
Comfortable educating and sharing product feature and benefit information with customers
Strong communication skills
Project management experience ideal - multi-faceted complex modeling and process management.
Ability to be Independent and motivated
Ability to be a team player
Ability to get to and from the site is required as site location may be up to 30 miles outside of the city
Ability to work the entire event schedule, including training
Must have access to Internet Explorer 8 for reporting purposes
Project management experience ideal - multi-faceted complex modeling and process management.

Why Mosaic?
Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world’s most beloved brands that you know and use every day. Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together. We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we’re making the next chapter of everyone’s story the most memorable one yet.

DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law

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