Systems Engineer

Job Summary

The Systems Engineer serves as a senior technical resource for the company, playing a key role in designing, implementing, optimizing and managing infrastructure and technology solutions across the organization. This position is responsible for ensuring system performance, security, scalability, and continuous improvement of both cloud and on-premise environments.

As a critical part of the IT team, the Systems Engineer collaborates with cross-functional teams and stakeholders to drive technical innovations, streamline processes, and ensure alignment with the organization’s technology strategy.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions:

• Design and Implement IT Solutions: Lead the design, implementation, and ongoing management of IT infrastructure, including Azure cloud and on-premise servers, storage platforms, backup, and integration with network systems.
• System Performance Monitoring: Proactively monitor, analyze, and optimize the performance, reliability, and scalability of systems to ensure uninterrupted service and optimal user experience. Maintaining system patching levels and updates in alignment with standards is also key.
• Cloud and Virtualization Management: Oversee the configuration, management, and security of cloud-based systems (e.g., Microsoft Azure), SaaS tools, cloud based telephony, and virtualization technologies.
• Technical Troubleshooting: Provide advanced troubleshooting support for hardware, software, network, and system issues. Identify root causes and implement long-term solutions to prevent recurrence.
• Security and Compliance: Implement and manage systems using security best practices, ensuring compliance with relevant regulations (e.g., HIPAA, SOC 2) and internal IT policies. Participate in risk assessments and vulnerability management.
• Collaboration with IT and Business Teams: Act as a technical advisor and collaborate with various teams, including application developers, project managers, and leadership, to align technical solutions with business goals.
• Project Leadership: Lead or support IT projects, including system migrations, upgrades, disaster recovery planning, and technology evaluations.
• Documentation and Best Practices: Maintain detailed documentation for systems and processes, ensuring consistent application of IT standards, procedures, and policies.
• Customer Service and Support. As needed, supporting and working with front line application users, business owners, and IT peers while maintaining a positive attitude and high standards of customer service.
• Comply with applicable federal, state and local laws, rules, and regulations; maintain knowledge of and follow all company policies and procedures.
• Obtain knowledge and demonstrate the principles of Living Lifespace, person directed care and successful aging philosophies and their inherent core values of commitment, respect, compassion, dedication, teamwork and quality. Team member will support, actively participate and act in accordance with the principles of the company's culture and be familiar with and fluent in the language and service pillars of the company.

Other Duties

• On-call responsibilities for urgent technical issues during non-business hours (evenings, nights, weekends).
• Flexibility to be on-site during critical events, such as system migrations, system outages or emergency situations.
• Remain up to date with the latest industry trends, emerging technologies, and certifications.

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Experience: Minimum of 5 years of experience in IT systems engineering, including Azure cloud and on-premise environments.
• Hands-on experience with system design architecture in Azure, virtualization technologies (e.g., VMware, Hyper-V), server administration (Windows and LINUX), and enterprise storage solutions.
• Health care industry systems and information privacy requirements is preferred.
• Certifications: Relevant industry certifications, such as Microsoft Certified: Azure Solutions Architect, MCSE (Microsoft Certified Solutions Expert), VMware Certified Professional (VCP), or equivalent experience.

Knowledge, Skills, and Abilities

• Deep expertise in server and network architecture, Azure technologies, and system automation.
• Experience with hybrid environments (Windows OS on-premise and Azure cloud) and integrating cloud services with existing infrastructure.
• Proficiency in scripting and automation tools (e.g., PowerShell, Python) to streamline IT operations.
• Knowledge of security best practices, firewalls, IDS/IPS, and data protection mechanisms.
• Strong problem-solving skills with the ability to manage complex, high-pressure technical issues effectively.
• Excellent communication skills to explain technical concepts to non-technical stakeholders and to document system architectures & configurations.
• Strong project management skills, with the ability to lead projects from conception to execution.
• Experience in championing new ideas for improving or optimizing system design.
• Demonstrated skill as a self-starter with an eye for operational excellence.

Awesome Benefits for Our Team! 🚀✨

• 🎄 Christmas Bonus: 30 days, to be paid in December.
• 🩺 Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
• 🩹 Minor Medical Insurance: VRIM membership with special discounts on doctor’s appointments and accident reimbursements.
• 😁 Dental Insurance: Always smile with confidence!
• 💼 Life Insurance: (Death and MXN Disability)
• 🌴 Vacation Days: 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. + 📅 Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico.
• 📱 Cell Phone Reimbursement & Transportation Subsidy.
• 🌐 Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
• 🌍 Multicultural Exposure: Work with operations within Mexico and United Satates.
• 🎉 MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
• 💸 Exclusive Discounts: Benefits with different companies for being part of MezTal.
• 📚 Academic Agreements: Access to national universities and language schools.
• 🚀 Career Growth: We will search the best conditions for progressing in your career.