Job details

Senior EDC Representative needed

Position Description

"You don’t build a business. You build people, and people build the business.”

At Flex Technology Group, and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest-growing company list for 12 years in a row.

Position Summary

Data Collection Specialists make non-sales calls to existing clients to collect data about the company and provide excellent customer service. The pay range for this position is $20.22-$28.31

Essential Functions and Responsibilities

Ensure FM Audit is accurately reporting customer fleet data
Onboarding new and existing customers to FM Audit
Troubleshoot customer accounts
Escalation points for tier 2/3 support requests
Manage customer relationships and weekly meetings to achieve desired uptime
Provide continued process improvement for the team
Contribute to and reinforce a positive culture of getting things done
Collaborate with other department leaders to ensure the best FlexTG customer experience
Ability to work on tech team projects

Qualifications and Experience

Intense passion for detailed work and interacting with people
Ability to communicate technical concepts and procedures to non-technical people
Excellent written and verbal communication skills
Strong analytical and problem-solving skills
Basic to intermediate Excel spreadsheet experience.
High School Diploma/GED.
1-2 years IT Help Desk experience preferred.
1-year customer service call center experience.
Ability to work autonomously.
Previous experience working with internal ticketing system preferred (i.e., Zendesk)

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.

By FlexTG

Established in 2015, Flex Technology Group has become one of the nation’s largest independent managed print solutions provider. Flex Technology Group is a solutions-driven, manufacturer-neutral office technology solutions provider. FTG and its pa...

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FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

501-1000

LOCATION