Installation Technician - Kalamazoo, MI

Who is Flock? 

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $380M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity 

Flock Safety is looking for an Installation Technician to join our Field Operations team. Our team is comprised of individuals who are results-driven, detail-oriented and combine a great work ethic with critical thinking to install products that delight our customers. Our technicians are the face of our company and interact frequently with a variety of our customers while out in the field. This is an important role that is crucial to the success of our business.

How you'll make an impact:

• Install poles of varying lengths per install specifications. Requires digging a minimum of 8” x 24” holes.

• Assemble, kit, and install various ancillary components and Flock Safety products

• Mount solar panels on poles, as well as attaching external batteries to solar panels

• Affix license-plate reading cameras to poles, angle to capture desired footage

• Work on both public and private roads, working often on equipment 10-12’ high.

• Occasionally working with a bucket truck and/or ladder to work on equipment up to 30’ high.

• Repairing minor breaks in underground irrigation or private wiring

• Adhere to daily schedule by showing up prepared and on time

• Complete work in a reasonable time frame 

• Provide installation pictures via the Flock field app

• Perform work in safe and professional manner

• Meet with customers to discuss installation options and perform site surveys

• Communicate effectively with both internal teams and customers

• Driving (and bringing home daily) a Dodge Promaster 1500 or similar company vehicle

• Daily inventory management and reporting

• Project coordination between end users and deployment teams

The Skillset 

• This role requires frequent/continuous bending, digging, reaching, climbing, squatting, sitting, standing, walking, driving, and independently lifting up to 50 lbs.

• Prior experience with field work is a plus: construction, security systems, low voltage wiring, or similar.

• Willing to be trained to operate and drive a bucket truck on occasion.

• Comfortable working on and around ladders/heights

• Handyman-like experience whether personally or professionally. 

• Able to think on your feet and while using your hands. 

• Time-management and communication skills are needed to complete work efficiently and correctly the first time 

• Highly organized

• Desire to work outdoors and comfortable working in all weather conditions

• General affinity for all things tech, and the ability/desire to learn and work with new software tools.   

• Positive and professional demeanor 

• Willingness to go outside your comfort zone when the situation requires it.  

Required Availability: M-F during daylight hours. Overtime is at times expected and required based on the particular market's ticket backlog and/or unique requirements.  Start and end times will vary based on time of year (solar constrained) and the workload.    

Travel: Expect to travel up to 3 hours away during service tickets regularly. Occasionally this role will require regular travel up to 8 hrs away driving in addition to flights. In these situations, overnight accommodations are provided. We do not anticipate the travel demand for this role to exceed 25%.

Physical Activities Performed Frequently: 

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.

• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

• Remaining in a stationary position, often standing or sitting for prolonged periods.

• Moving about to accomplish tasks or moving from one worksite to another.

• Adjusting or moving objects up to 75 pounds in all directions.

• Communicating with others to exchange information, often over the phone.

• Repeating motions that may include the wrists, hands and/or fingers.

• Operating machinery and/or power tools.

• Operating motor vehicles or heavy equipment.

• Constantly assessing the accuracy, neatness and thoroughness of the work assigned.

Environmental Conditions and Physical Demands

• Working in seasonal high and low temperatures.

• Working in outdoor elements such as precipitation and wind.

• Working in noisy environments.

• Working in hazardous conditions: near highways or heavy traffic.

• Moving objects ranging from 20 pounds up to 100 pounds or more.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as an Installation technician at Flock Safety. 

The First 30 Days

• Understand how to complete timekeeping in our payroll software & book travel

• Complete OSHA 10 certification and 2 weeks of in-field Training

• Introduction to the following work order types (Site Installation, Maintenance and Site Surveys)

The First 60 Days 

• Working solo in the field with the support of your leadership team and technical support staff

90 Days & Beyond 

• Complete all work orders assigned, excel with the tools and metrics we use, and have built a strong relationship with your team members, leaders, and key cross-functional stakeholders.

Why Join Us?

• 💰Salary & Equity: In this role, you’ll receive a starting salary of $52,000 as well as stock options

• 🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!

• ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

• 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

• 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or fertility.

• 🧠Mental Health: All employees receive an annual subscription to Headspace.

• 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

• 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

• 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

• 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. 

• 🛠️Tools & Gear: Flock Safety branded uniforms, tools, and safety gear

• 🚗Work Vehicle: The use of a well-equipped Flock Safety owned Sprinter van and fully-paid for gas card

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

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