Product Deployment Associate (Remote)

Remote, US

Who is Flock? 

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society. 

Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere. Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter. 

While safety is a serious business, we are a supportive team that is optimizing the remote first experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised approximately $400M in venture capital including a recent Series E round by Tiger Global. Now surpassing a $3.5B valuation, Flock is scaling quickly and seeking the best and brightest to help us meet our goal of eliminating crime in the United States by 25% in the next three years.

The Role

Flock Safety is looking for a Product Deployment Associate to join our Product Deployment team. The Product Deployment team is composed of individuals who are results-driven, detail-oriented and combine a great work ethic with critical thinking to install products that delight our customers and drive our shift to be a multi-product company. A day in the life of this role might involve traveling to install pilot devices for a new product, providing feedback on new engineering hardware concepts, and working with the Device team to solve issues in the field.

The ideal candidate has experience as a technician in the field with a familiarity with product operations and has demonstrated excellent leadership skills. Ultimately, a top-notch Product Development Associate should be action-oriented with strong field work and problem-solving skills.

How you'll make an impact:

• Support key field initiatives to bring products to market
• Monitor and document the status of work in the field and in the lab
• Proficiency with assembly, mounting, and troubleshooting of license-plate reading cameras, video cameras, and audio devices
• Work on both public and private roads, working often on equipment 10-12’ high.
• Occasionally working with a bucket truck and/or ladder to work on equipment up to 30’ high
• Test new apps and equipment and create detailed reports on the findings for team supervisors and other internal stakeholders
• Support the Field Operations team where needed to audit, replenish and maintain our shed network to include light waste management services and small tool inventory 
• Provide installation pictures via Flock field app
• Perform work in a safe and professional manner
• Meet with customers to discuss installation options and perform site surveys
• Communicate effectively with both internal teams and customers
• Project coordination between end users and deployment teams
• May require installing poles of varying lengths per install specifications with digging a minimum of 8” x 24” holes

We're looking for people who:

• Prior experience with field work required and product development is a plus: construction, security systems, low voltage wiring, or similar
• Outstanding project management and communication (written, verbal) skills
• Ideally have experience with IP camera troubleshooting and debugging Android-based devices
• Experience navigating new challenges in a high-growth company
• This role requires you to be 21+ in order to rent a vehicle from preferred providers.
• Willing to be trained to operate and drive a bucket truck as well as drive a Dodge Promaster 1500 or similar company vehicle
• Comfortable working on and around ladders/heights
• Handyman-like experience whether personally or professionally
• Able to think on your feet and while using your hands
• Time management and communication skills are needed to complete work efficiently and correctly the first time 
• Highly organized
• Desire to work outdoors and comfortable working in all weather conditions
• General affinity for all things tech. The kind of person that can log in to their router if necessary and effectively troubleshoot technical issues
• Positive and professional demeanor 
• Willingness to go outside your comfort zone when the situation requires it
• This role requires frequent/continuous bending, digging, reaching, climbing, squatting, sitting, standing, walking, driving, and independently lifting up to 50 lbs

Required Availability: Work hours are M-F with occasional extended hours in order to meet project deadlines and customer expectations.  

Travel: Expect to be on the road up to 3 weeks a month performing activities (e.g. installation, maintenance, testing) across the US.

Physical Activities Performed Frequently: 

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces
• Remaining in a stationary position, often standing or sitting for prolonged periods
• Moving about to accomplish tasks or moving from one worksite to another
• Adjusting or moving objects up to 75 pounds in all directions
• Communicating with others to exchange information, often over the phone
• Repeating motions that may include the wrists, hands and/or fingers
• Operating machinery and/or power tools
• Operating motor vehicles or heavy equipment
• Constantly assessing the accuracy, neatness and thoroughness of the work assigned

Environmental Conditions and Physical Demands

• Constant light work that includes moving objects up to 20 pounds.
• Frequently working in outdoor elements such as precipitation and wind.
• Frequent sedentary work that primarily involves sitting/standing.
• Frequent medium work that includes moving objects up to 50 pounds.
• Occasionally working in seasonal high and low temperatures.
• Occasionally working in noisy environments.
• Occasionally working in hazardous conditions: near highways or heavy traffic.
• Occasional heavy work that includes moving objects up to 100 pounds or more.

Why Join Us?

Can you imagine a world without crime? We can. Our mission is simple, to eliminate crime. We pride ourselves on building a community of low-ego and easy to work with people. What makes Flock Safety special is a combination of interesting work, a compelling mission, and a chance to change the trajectory of your career. We are at a unique inflection point where, after a few (or many!) short years here, we know you will accelerate your career and look back fondly on your time with us and the work you did to make your community safer.

💰Salary & Equity: In this role, you’ll receive a starting salary of $60,000-65,000 as well as stock options

🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers. 

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility.

🧠Mental Health: All employees receive an annual subscription to Headspace

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. 

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.