Senior IT Support Specialist

Required immediately, our Winnipeg Branch is seeking a FULL-TIME SENIOR IT SUPPORT SPECIALIST to provide desktop support, technical support and network administration services to users working in Canada and the US.

With 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year.  Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary:

As the primary relationship manager of a team of expert external service providers is responsible for the development and execution of the organizational IT strategy.  Ensures the IT systems, software and hardware are meeting the needs of the company and the end user in Canada and the U.S – this includes development, testing, and maintenance.  Will also research new solutions, make recommendations, write SQL reports, troubleshoot and administer disaster recovery initiatives.

Qualifications:

• Related secondary education with 5 years of experience an asset
• Advanced computer skills with experience using Microsoft Office products, SQL administration, windows server and Microsoft Dynamics GP
• Strong organizational skills, with attention to detail
• Basic understanding of accounting 
• Strong written and oral communication skills 

Duties and Responsibilities:

• Manages time, cost, and feasibility studies
• Assists in forecasting hardware and software needs, and
• Works with other areas to develop policies and procedures and to resolve technical problems
• Oversees and provides direction to the IT Support resource
• Builds custom reports to maximize efficiencies
• Administers the company network
• Provides end user support for hardware and software
• Administers SQL Database
• Sources, orders and sets up new workstations
• Administers disaster recovery initiative
• Recommends new solutions to improve or streamline IT processes
• Coordinates with external consultants and review proposals
• Other duties as assigned

FLOFORM is proud to offer the successful candidate:

• Competitive Wage
• Medical and dental benefits
• RRSP Matching
• Paid Sick Time

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our Customers the best countertop purchasing experience available.”

To learn more about us we encourage all applicants to visit our website at www.floform.com.