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Chief Executive Merchant in Training (Store Manager) - job 1 of 2

Pay RangePURPOSEAt Floor & Decor we are always seeking top talent to join our organization as a Store Manager in Training/Chief Executive Merchant in Training (CEMIT). These are key leadership roles for our big box retail stores. Joining the organization as a CEMIT requires flexibility to relocate to cities where we have stores in need of Store Managers/Chief Executive Merchants (CEMs). CEMITs join the organization preparing to take on the role of Store Manager/CEM as quickly as needed, usually within 12 – 15 weeks. Store Managers/CEMs own the box, run the box and get to create the playbook that drives business success. The Store Manager/CEM serves as the leader of a specialty big box retail store that sells hard surface flooring and related accessories. The Store Manager/CEM is responsible for developing and leading a high-performing team to drive retail sales and achieve competitive results in a highly complex store. The Store Manager/CEM is responsible for providing strong leadership to the store team and executing solid sales generation and operational strategies while ensuring customer satisfaction, maximum productivity and profitability, proper inventory control and compliance with company procedures.ESSENTIAL RESPONSIBILITIES• Oversee retail store operations and store management teams to ensure sales goals are met and exceeded.• Create and maintain successful partnerships with store, regional and Store Support Center associates.• Use our CARE model to help associates create an environment that is friendly, helpful, knowledgeable and efficient for customers.• Recruit, interview and select management team and sales associates to ensure store is properly staffed with maximum scheduling coverage, especially during peak traffic periods.• Train and develop a high-performing management team and ensure high quality supervision, training and development of sales associates. Create practices to decrease associate turnover.• Communicate performance standards and hold team members accountable for achieving standards. Provide regular coaching, feedback and performance discussions with associates.• Ensure brand standards, brand consistency, store presentation standards and operating standards are achieved/exceeded and maintained.• Ensure compliance of payroll and business planning processes. Monitor, maintain and follow company policies; support company expectations and systems.MINIMUM ELIGIBILITY REQUIREMENTS• 3 - 5 years of management experience leading a big box retail store required.• Must possess excellent customer service skills and a creative merchant first mindset.• Proven ability to lead a large team and direct operations at all levels in a high volume, highly complex store.• Strong background and substantial experience in merchandising, sales generation, operations, inventory control, budget management and managing profit and loss (P&L).• Demonstrated experience recruiting, selecting, hiring, onboarding, developing and coaching a high performing retail sales and operations team.• Excellent communication, analytical, planning, organization, time management, follow up and delegation skills.• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency. Must work well under pressure.• Must be available to work retail hours as necessary and open and/or close the store in an effective manner. Regular attendance and a full-time commitment are essential functions of the job.WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)• Occasional travel may be required including air and car travel.• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.PHYSICAL/SENSORY REQUIREMENTSPhysical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change.Store HoursMonday - Friday 7:00 AM - 8:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMPickup HoursMonday - Friday 7:00 AM - 7:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMBenefits & Rewards• Bonus opportunities at every level• Career advancement opportunities• Relocation opportunities across the country• 401k with discretionary company match• Employee Stock Purchase Plan• Referral Bonus Program• A personal holiday and Volunteer Time Off program• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)Equal Employment OpportunityFloor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
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What You Should Know About Chief Executive Merchant in Training (Store Manager), Floor & Decor

Are you ready to embrace a leadership role with a dynamic company? At Floor & Decor, we're on the lookout for a Chief Executive Merchant in Training (Store Manager) to take charge in our Chicago, IL location. As a CEMIT, you’ll be on a fast track to becoming a Store Manager, ideally within 12 to 15 weeks. In this role, you won’t just be overseeing operations; you’ll be the driving force behind our store's success. You'll lead a passionate team, spearheading retail sales, enhancing customer satisfaction, and ensuring efficient operations in a busy environment. Your responsibilities will include coaching your team, maintaining brand standards, and creating a positive atmosphere for both your team and customers. The ideal candidate will have 3 to 5 years of management experience in big box retail, stellar customer service skills, and a knack for driving P&L results. If you’re ready to own the box, craft innovative strategies, and develop a high-performing team, we want to hear from you. Join us at Floor & Decor, where your career can flourish and you can make a significant impact on the retail world!

Frequently Asked Questions (FAQs) for Chief Executive Merchant in Training (Store Manager) Role at Floor & Decor
What are the key responsibilities of the Chief Executive Merchant in Training at Floor & Decor?

The Chief Executive Merchant in Training at Floor & Decor is responsible for overseeing store operations, leading a management team, achieving sales goals, and ensuring customer satisfaction. This role includes recruiting and training associates, maintaining brand standards, and executing effective operational strategies.

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What qualifications do I need to apply for the Chief Executive Merchant in Training position at Floor & Decor?

To be considered for the Chief Executive Merchant in Training position at Floor & Decor, you should have 3 to 5 years of management experience in a big box retail environment. Strong leadership skills, customer service acumen, and a proven track record in sales generation and inventory management are essential.

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How does the training for the Chief Executive Merchant in Training at Floor & Decor work?

The training program for the Chief Executive Merchant in Training at Floor & Decor is designed to prepare you for the Store Manager role within 12 to 15 weeks. You'll receive on-the-job training, coaching, and support to develop your leadership skills, understand store operations and sales strategies.

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Is relocation required for the Chief Executive Merchant in Training role at Floor & Decor?

Yes, the Chief Executive Merchant in Training role at Floor & Decor requires flexibility to relocate to different cities where the company needs Store Managers. This requirement ensures that the store operations are effectively managed wherever there is a need.

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What kind of work environment can I expect as a Chief Executive Merchant in Training at Floor & Decor?

As a Chief Executive Merchant in Training at Floor & Decor, you can expect a dynamic, fast-paced retail environment that involves occasional travel and exposure to a warehouse setting. The position requires resilience and adaptability, as you will be leading a team in a busy store.

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Common Interview Questions for Chief Executive Merchant in Training (Store Manager)
How would you motivate your team as a Chief Executive Merchant in Training?

To motivate my team as a Chief Executive Merchant in Training, I would focus on understanding individual strengths and creating a positive work environment. Regular feedback, recognition of achievements, and providing opportunities for growth are essential strategies.

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What approach would you take to manage inventory effectively?

I would enforce strict inventory controls by implementing systematic checks, promoting collaboration with the team, and utilizing technology to track inventory levels. Regular assessments and adjustments based on sales trends will help in maintaining optimal stock levels.

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Can you describe a time when you successfully led a team to achieve sales targets?

In my previous role, I initiated a themed sales event that rallied the team around a clear objective. By setting specific targets, providing the necessary training, and ensuring regular communication, we exceeded our sales goals by 20%.

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How do you handle customer complaints?

I believe in addressing customer complaints promptly and sincerely. Listening to their concerns, empathizing, and providing solutions not only resolves the issue but also strengthens customer loyalty and shows the team the importance of customer service.

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What strategies would you implement to maintain brand standards?

To maintain brand standards, I would conduct regular training sessions for the team, ensure alignment in visual merchandising, and establish clear performance metrics. Consistency in carrying out these strategies is crucial for brand integrity.

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Have you ever dealt with a difficult employee? How did you handle it?

Yes, I have. I approached the situation with empathy, sitting down with the employee to discuss their performance issues privately. Together, we identified areas for improvement and created a development plan, which ultimately helped them succeed.

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How do you prioritize tasks in a busy retail environment?

I prioritize tasks by assessing urgency and impact on sales or customer experience. Delegating responsibilities effectively and maintaining an open line of communication with my team ensures that critical tasks are completed efficiently.

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What methods do you use for recruiting and selecting your team?

I utilize a blend of behavioral and situational interview questions during the recruitment process. This approach helps identify candidates who exhibit both the necessary skills and the cultural fit for the Floor & Decor team.

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What is your experience with budgeting and managing P&L?

I have extensive experience in managing P&L statements by closely monitoring costs, adjusting operational strategies accordingly, and ensuring that profit margins are met while providing exceptional customer value.

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What is your vision for store success as a Chief Executive Merchant in Training?

My vision for store success involves creating a high-energy environment that encourages teamwork while delivering outstanding service and competitive sales. By continually analyzing performance metrics, I can adapt and implement targeted strategies for ongoing improvement.

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As a category killer, we will offer a dominant in-stock, locally assorted selection of high-quality hard surface flooring & related accessories, all at the lowest price in the markets we serve. We will serve our associates & customers by executing...

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March 20, 2025

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