Onsite Service Representative - Key West, FL

Job DescriptionWhat Is Your Impact?Florida Blue’s mission is to help people and communities achieve better health. The Company fosters a work environment of respect, integrity, inclusion, imagination, courage, and excellence.This Service Representative position works in the Market Relations area within Sales Operations, which is resides in the Commercial Markets organization. The role will provide direct customer service and support to the employees of specific major accounts, in the employer group Public/National segment. The Service Representative position plays a vital role in the retention of this key account.Important To Know• Onsite position located in Monroe County at 241 Trumbo Rd, Key West, FL 33040.• Work schedule Mon – Fri 8:00am EST -5:00pm EST• Candidate must reside in Key West or surrounding area no more than one hour drive to the office and/or the direct surrounding areas.• Periodic local travel to attend site meetings, events, and training sessions may be necessary, with expenses reimbursed in accordance with company policiesWhat Will You Be Doing?• Provides ongoing customer support with claims and enrollments.• Apprises Marketing & Sales team of ongoing service issues and potential problems that could affect the group’s renewal.• Works in conjunction with the group’s Account Coordinator to see that all issues, procedures, policies, and mandates are resolved and communicated in a timely manner.• Maintains a positive professional relationship with the group and all their employees.• Provide quality customer service while maintaining trust and building relationships with the customer.• Develops reports and tracking systems for both the account and sales team to analyze and assimilate to improve overall customer satisfaction.• Conducts Open Enrollment Meetings• Produces such educational materials such as Newsletters pertaining to group’s benefits.• Attends all mandatory training and/or meetings where attendance is required by management.What We Require?• 3+ years of service, marketing, or sales, preferably in the health care arena, and/or demonstrated, successful service experience with thorough knowledge of the health insurance industry & benefits designs required.• High school diploma or GED• Strong verbal and written communication skills with the ability to make decisions• Solid knowledge of necessary systems such as RBMS.• Strong product knowledge, experienced in claims processing.• Strong knowledge of BCBSF procedures and policies.• Strong organizational skills and interpersonal skills with the ability to build positive professional relationships with both internal & external partners.• Maybe required to do presentations during open enrollment meetingsWhat We Prefer?• Experience in the servicing and/or administrative functions of group health programs is helpful.• Knowledge of managed care services and programs preferred.• Must demonstrate a high level of comfort and poise in issue resolution with account administrators and account management.• Ability to address complex business issues by utilizing strong problem-solving skills.• Work independently in setting priorities and following through on problem resolution.• Bilingual is a plus.General Physical Demands• Exerting up to 10 pounds of force occasionally to move objects.• Jobs are sedentary if traversing activities are required only occasionally.What We OfferAs a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:• Medical, dental, vision, life, and global travel health insurance.• Income protection benefits: life insurance, Short- and long-term disability programs.• Leave programs to support personal circumstances.• Retirement Savings Plan includes employer contribution and employer match.• Paid time off, volunteer time off, 10 holidays and two flexible Well-Being days• A comprehensive wellness program• Additional voluntary benefits available.Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed.SalaryTo support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.• Typical Hourly Range: $23 - $28• Hourly Pay Range: $23 - $37• Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.About UsAt GuideWell, we are committed to making diversity, equity and inclusion part of everything we do. We believe in hiring people who represent the communities we serve while creating a workplace that encourages a sense of belonging for everyone, no matter who you are or where you come from.From students to former military to seasoned professionals, our family of mission-based companies are stronger because of the unique talents and skills of our employees. We believe everyone’s contribution has the power to help people and communities achieve better health. Find your new team today.About The TeamFlorida Blue, A GuideWell Company, has been providing health insurance to residents of Florida for 75 years. Driven by its mission of helping people and communicating to achieve better health, the company serves more than five million health care members across the state. We are looking for exceptional people who will bring our mission to life and succeed by putting the members first.