Job details

Enterprise Customer Success Manager

Flowcode is seeking an experienced Enterprise Customer Success Manager to drive customer adoption and success. You will play a key role in the client lifecycle, ensuring customer satisfaction and facilitating renewals and upsell opportunities.

Skills

Strong understanding of enterprise dynamics in a SaaS environment
Expertise in systematic problem-solving and customer interactions
Data-centric approach to scaling customer success operations
Adaptability in a fast-paced environment
Exceptional communication skills
Technical acumen with CRM tools

Responsibilities

Increase customer retention and reduce onboarding time
Engage new and prospective customers to drive adoption and usage
Support clients' marketing, data, and operations teams
Test and implement new processes and strategies
Provide hands-on support and training to customers
Maintain strong correspondence with brands and improve partnerships
Communicate Flowcode value proposition effectively
Utilize analytical skills to drive process excellence
Maintain records in CRM system for tracking and reporting

Education

A strong educational background
2-3 years in customer/client facing roles at product-led growth organizations

Benefits

Competitive compensation package with equity and bonus potential
Dynamic, collaborative work environment in NYC
Opportunity to work with a talented, passionate team
Continuous learning and growth opportunities

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CEO of Flowcode

Tim Armstrong

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By Flowcode

We connect the real world to the digital world, instantly and magically. Leading brands and creators trust Flowcode for solutions that drive engagement, attribution, and measurement. Connect with us at (646)-200-1291 or at partner@flowcode.com ...

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FUNDING

Series B

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Software Development

TEAM SIZE