IT Service Technician

To become an IT Service Technician at Flynn Group of Companies, you should have a degree or diploma in Computer Systems or Networking, or an equivalent qualification. Additionally, having at least three years of related work experience is essential. Microsoft or other industry certifications are considered an asset, showcasing your commitment to the field and enhancing your candidacy.

As an IT Service Technician at Flynn, you’ll be responsible for a broad range of tasks, including responding to technical support requests, troubleshooting issues related to computers and software, managing vendor relationships, and participating in the procurement of IT equipment. You’ll also have the opportunity to contribute ideas to improve processes and automate tasks, enabling you to make a real impact within the organization.

The IT Service Technician role at Flynn requires expertise in installing, configuring, and troubleshooting computer hardware, network-enabled multifunction printers, multimedia equipment, as well as proficiency with Windows and mobile device operating systems. Familiarity with client-side applications, particularly Microsoft 365 Apps for Enterprise, and collaboration tools like MS Teams, are also important. Knowledge of deploying and managing computers with Intune/AutoPilot and PowerShell for automation will be highly beneficial.

At Flynn Group of Companies, the work environment for an IT Service Technician is friendly and collaborative. You’ll work with a team of skilled professionals who value innovation and teamwork. Flynn promotes a culture focused on safety, integrity, and doing what’s right, creating not just a workplace but a community that empowers employees to thrive in their careers.

The IT Service Technician role at Flynn involves a rotating on-call schedule. This means that you will need to be available for evening, weekend, and holiday shifts as part of your commitment to providing timely technical support. Flexibility and readiness to address urgent support needs will be key aspects of your job, ensuring our internal customers receive the assistance they need when they need it.

Certainly! When answering this question, consider discussing specific examples from your past roles where you encountered technical issues and how you approached troubleshooting. Highlight your analytical skills and the systematic methods you used to diagnose problems and implement solutions.

Explain your method for assessing the urgency and impact of support requests, possibly using criteria such as SLA (Service Level Agreement) standards or the potential disruption to business operations. Mention any tools you have used for tracking requests and how you communicate with team members to ensure seamless support.

Be prepared to list specific software tools you have experience with, such as Microsoft 365, various troubleshooting software, or inventory management systems. Discuss how you utilized those tools effectively in your day-to-day tasks and how they helped improve efficiency or resolve issues.

Highlight your commitment to continuous learning in the IT field. Discuss resources like online courses, industry websites, and professional networks you engage with to stay updated on technology trends. This reflects your passion for the field and willingness to grow professionally.

Share a specific experience where you identified an inefficiency in a process and took steps to improve it. Discuss the outcome and how it positively impacted your team or the organization, demonstrating your proactive approach and dedication.

Talk about the importance of communication and transparency with vendors. Provide examples of how you have built positive working relationships through regular check-ins, feedback, and collaborative problem-solving, showcasing your interpersonal skills.

In your response, illustrate a high-pressure scenario where you remained calm and focused. Explain the steps you took to resolve the issue while maintaining a professional demeanor and prioritizing customer satisfaction.

Discuss your approach to conflict resolution, which involves open communication, active listening, and focusing on finding mutually beneficial solutions. Provide an example if possible, to show how you foster collaboration and a positive work environment.

Emphasize your knowledge of security protocols and practices, including data protection methods and secure access procedures. Share experiences where you enforced or promoted security measures within your team, highlighting your understanding of its importance in IT.

Express your admiration for Flynn’s commitment to integrity and employee development. You might mention how you see a strong alignment between the company’s values and your personal work philosophy, and how excited you are to contribute to a positive work culture.