Relationship Manager, Agent Partnerships

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries and, in China, Flywire partners with licensed payment partners to provide payment services to Chinese users of the Flywire platform.

Today, we’ve digitized payments for more than 4,500+ global clients in more than 140 currencies across 240 countries and territories around the world.  And, we’re just getting started!

With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity

As Flywire continues to scale the business in China, we are looking for an energetic and motivated Relationship Manager to work in our Global Agents Team. 

This position will be in the Education Agent Team (China) and focus on the execution of strategies and tactics designed to increase user growth, support existing clients, improve retention, identify opportunities for improvement, develop local agent networks, provide accurate and timely issue resolution and assure EDU Agents understand Flywire’s platform.

In this role you will:

• Assist the Flywire Agents team to liaise and build relationships with crucial points of contact in China.
• Assist and consult on strategic plans for each potential agent partner to maximize user utilization and growth.
• Become an expert user of the Flywire Agent Platform
• Assist and manage on-boarding process for new agents and partners (f2f or virtual.)
• Present products and services to agents and partners in an informative, educational, and consultative manner.
• Organize materials and attend events and expos where Flywire is present.
• Provide support to existing agents and partners. Be the ‘go to’ person in country for inquiries and questions.
• Work with agents and partners to increase payer utilization.
• Maintain effective communications across multiple offices.
• Identify new opportunities and work closely with Senior Leadership globally to identify and execute strategies in China.
   

The role will report to the Relationship Manager Lead - China East Region

Here’s What We’re Looking For:

• 5 years or more of experience in International Education China outbound.
• Willingness to travel.
• Excellent written and verbal communication skills in English and Chinese.
• Proficient presentation skills and ability to address all levels including senior executives.
• Strong attention to detail, time management and organizational skills.
• Excellent interpersonal, analytical, and planning skills.
• Problem solving and project management skills.
• The ability to work alone as well as part of a team.
• Experience in the higher education industry (helpful).
• Salesforce experience (a plus).
• Excellent interpersonal, analytical, and planning skills.

What We Offer:

• Competitive compensation, including Restricted Stock Units 
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.