Group Product Manager, Telematics Experience

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?Ford Pro Intelligence provides telematics and fleet management services to our commercial and fleet customers. Ford Pro products and services serve as a foundational building block to Ford’s continued leadership and innovation in fleet/commercial vehicle market segments. Fleets are our future, representing a significant portion of vehicle sales and continual expected growth.In this position...Ford is #1 in commercial vehicles in North America and the #1 brand in Europe, but our services business is nascent – huge opportunity to build a new business/market leader.Ford’s Telematics product is launched/has been in market for several years and is experiencing rapid growth, though there is still meaningful time/room to influence the overall strategy, features, and look/feel of the product and lead the team through a period of breakout growth.Ford has embedded high-quality modems into all commercial vehicles since 2020 – creating a base of connected vehicles in the market and allowing Ford to meaningfully differentiate from current, aftermarket-hardware-based Telematics competitors.What you'll do...Own the end-to-end vision, strategy, and roadmap for Ford Pro front-end experiences, globallyWhat do our commercial customers need? How does this vary by persona? By customer segment? By region?How should these needs be met through in-vehicle, web and app features for Telematics?How well are these customers served today by currently available offerings?How can Ford differentiate and best serve our commercial customers?Set and drive the product roadmap to bring your vision to life, working with the engineering and design teamsPartner with Telematics back-end product/engineering and Vehicle Program teams to understand what is possible from a data, controls, insights, etc. standpoint and to align on joint roadmaps to create novel, high-value featuresWork with sales and marketing to ensure your products are commercially successfulBecome the undisputed expert on commercial fleet customers and their telematics needsConduct primary research (interviews, surveys, attend trade shows, etc.)Consolidate internal knowledge on the customer/prior productsShadow the sales team to pull back knowledge from sales into the product/roadmapInstrument the product to learn directly from use; define and invent KPIs and measures of successReport state out to and manage concerns of executive Ford stakeholdersManage and develop a high performing team of product managers to execute the aboveYou'll have...7-10 years as a product manager, having shipped successful products in the past, ideally in the B2B SaaS space and/or data/insights-heavy products3+ years as a people manager or group leaderA portfolio of highly engaging and visually delightful UI and UXTrack record of solving tough problems and delivering working solutions throughout careerTrack record of expertise implementing solutions on various digital interfaces, including web, mobile, infotainment or televisionDemonstrated effectiveness in shipping software products that impact millions of endpoints or customersDemonstrated effectiveness in large, complex, highly matrixed organizationsPassion for serving customersBachelor's degree requiredMust be willing and able to work on-site in the Dearborn, MI offices a minimum 3 or more days a weekEven better, you may have...Master's degreeExperience in business with multiple competing customer personas, including owners, operators, providers, and regulatorsExperience working with / in businesses that utilize fleets of vehiclesExperience working with data and products which leverage dataAcademic and/or work background in engineeringYou may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:Immediate medical, dental, vision and prescription drug coverageFlexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and moreFamily building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and moreVehicle discount program for employees and family members and management leasesTuition assistanceEstablished and active employee resource groupsPaid time off for individual and team community serviceA generous schedule of paid holidays, including the week between Christmas and New Year’s DayPaid time off and the option to purchase additional vacation time.For a detailed look at our benefits, click here:https://fordcareers.co/LL5NonHTHDThis position is a leadership level 5.Visa sponsorship is not available for this position.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.#LI-Hybrid#LI-KR3Requisition ID: 32995