Customer Success Manager

About Foresight:  

Foresight is an AI-driven construction project management platform designed to accelerate capital project delivery. It helps owners and contractors manage major and megaprojects efficiently by: 

• Addressing the challenges of megaprojects—investments exceeding $1 billion—by reducing inefficiencies and minimizing waste. 

• Automatically identifying priorities, risks, and action plans from Primavera P6 and Microsoft Project data, placing the project schedule at the center of decision-making for project planners and controllers. 

Key achievements and strengths include: 

• 10x growth in monthly recurring revenue in 2023. 

• Delivering exceptional results for blue-chip clients and driving explosive contract growth. 

• Backed by over 15 years of research and construction industry experience, positioning Foresight at the forefront of transforming project management with data-driven insights. 

Role Overview:  

We’re looking for a Customer Success Manager with a strong background in customer facing communications and a proven track record in data center planning and construction. Familiarity with Oracle Primavera P6 and Microsoft Project is essential. 

This role offers an exciting opportunity to support our growing customer base in a dynamic and rapidly expanding environment, with plenty of room for professional development and career advancement. 

As a Customer Success Manager, you'll be pivotal in driving customer satisfaction, product adoption, and business outcomes. You’ll work closely with our internal Product, Engineering & Research, and Sales teams to ensure a seamless onboarding experience for our strategic customers. 

Key Responsibilities: 

• Manage High-Volume Communication: Efficiently handle interactions across video calls, email, phone, messenger apps, and site visits. 

• Proactive Project Management: Independently manage accounts, ensuring customer success and long-term outcomes. 

• Strategic Thinking: Design customer success journeys and contribute to our Customer Success playbook. 

• Create Enablement Materials: Develop training videos, presentations, and resources to support customer onboarding and adoption. 

• Customer Collaboration & Feedback: Conduct interviews, gather feedback, and align product solutions with customer goals. 

• Learning & Mastery: Develop a deep understanding of Foresight's product offerings, services, emerging technologies, and Customer Success best practices. 

• Teaching & Onboarding: Educate customers to maximize Foresight's value. Optimize product configuration for seamless onboarding, and lead meetings, demos, and training sessions. 

• Change Management: Drive digital transformation, collaborate with clients, and resolve roadblocks to ensure success. 

• Support Revenue Growth: Focus on retention, adoption, and account expansion. Collaborate with sales from the start, wearing multiple hats as needed. 

• Product Improvements: Share customer insights with the product team, including feature requests and feedback. 

• Sales & Marketing Collaboration: Contribute to the go-to-market team by providing success stories, case studies, and supporting sales and marketing efforts. 

What We're Looking For: 

• A proven track record in data center planning and construction.  

• Familiarity with Oracle Primavera P6 and Microsoft Project is essential. 

• Proven academic excellence in technical fields, with a minimum of an undergraduate degree. 

• Experience in customer success, account management, or onboarding. 

• Ability to prioritize tasks, multi-task, and perform effectively under pressure. 

• Strong emotional intelligence, with the ability to navigate complex customer interactions, manage diverse stakeholder relationships, and approach challenges with empathy, patience, and effective communication skills. 

• A positive, self-starter attitude with a desire to exceed expectations. 

• Enthusiasm for automation and leveraging technology in your role. 

• Diligence and attention to detail. 

• Ability to think tactically and strategically.  

• Serious athletic or military experience is a plus, demonstrating discipline, resilience, teamwork, and a strong work ethic. 

Why Join Foresight? 

Join Foresight to be part of a company that: 

• Combines cutting-edge academic research on megaprojects with real-world construction project management experience. 

• Is disrupting a massive global market with AI-enabled tools that deliver tangible ROI. 

• Features a high-caliber team of project researchers, construction experts, data scientists, software engineers, and AI specialists. 

• Operates as an early-stage company with a proven go-to-market strategy, offering exciting growth opportunities. 

Apply Today: If you’re passionate about customer success, excited about construction technology, and ready to make an impact, we’d love to hear from you! 

We are committed to filling this position promptly. We will be accepting applications over the next two weeks, with interviews scheduled to begin immediately after the application period closes. The interview process will take approximately three weeks. You can expect to hear back from our team regarding next steps within 48 hours of completing an interview.