Job details

Customer Success Manager

Forethought is a leading Generative AI company focused on transforming customer service experiences. We are seeking a Customer Success Manager who will build meaningful relationships with customers and ensure their success using our AI solutions.

Skills

Customer-centric mindset
Strong verbal and written communication
Data analysis skills
Project management experience
Problem-solving capability

Responsibilities

Champion customer needs within Forethought
Proactively monitor and manage customer health
Responsible for the entire lifecycle of customer renewals
Identify and pursue expansion opportunities within customer accounts
Provide product advice to customers
Align internal teams to support customer needs
Analyze customer usage data to provide insights

Education

BA/BS degree

Benefits

Competitive salary
Health insurance
401(k) matching
Paid time off
Professional development opportunities

To read the complete job description, please click on the ‘Apply’ button

By Forethought

Launched in 2018, Forethought is a leading AI company providing customer service solutions that transform the customer experience. Forethought's products enable seamless customer experiences by infusing human-centered AI at each stage of the custo...

1 jobs

MATCH

Calculating your matching score...

FUNDING

Series B

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Information Technology

TEAM SIZE