Job details

Client Relations Manager

Forge Biologics is looking for a Client Relations Manager to build and maintain strong client relationships, ensuring their needs are met and they derive maximum value from our solutions. The ideal candidate should have excellent communication skills, be detail-oriented, and committed to exceptional customer service.

Skills

Client Relations
Customer Success
Account Management
Communication Skills
Problem-Solving

Responsibilities

Act as account manager and primary point of contact for a portfolio of client accounts
Collaborate with internal teams to ensure delivery of activities and products to clients
Grow existing clients through cross-selling and up-selling
Build strong relationships with key client stakeholders
Provide insights and reports to demonstrate the value generated for clients
Document, monitor, and track project timelines