Staff Technical Support Engineer at Fortinet in Plano, TX

Title :Desktop Support Technician Location : Marysville Ohio (onsite) Rate :$21/hr. on W2 (No Benefits) Responsibilities: • Provide high level of customer service • Provide phone and deskside support to end users across the site • Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary • Take ownership of issue equest through resolution or escalation • nalyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action• Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentationAdditional Responsibilities:• Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool• Ensure that work is carried out within agreed Service Levels. (SLA's)• Client on-boarding, transfers, and off-boarding efforts• Maintain high level of accuracy of AClientB• vailability during weekend and after hours as per rotational roster• Finish Projects (asset refresh etc) in a timely manner• Work on IMACDs and off hours move requests• Work with the team lead to make the team lead successful and be a great team player• Help users facing issues with Mobile Devices• Show urgency in helping C - suite users and provide exceptional serviceQualifications :• + certification OR CCNA required• 2+ years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of products• Strong interpersonal skills and thoughtful and effective communicatorOriginal job Desktop Support Technician-Marysville Ohio posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.