Job details

Sr. Manager, Customer Success - Enterprise

Found is a weight care solution organization seeking a Senior Manager for Customer Success to enhance enterprise client relationships and lead the customer success team.

Skills

Customer success management
Team building and leadership
Client relationship management
Strategic planning
Data analysis and insights
Cross-functional collaboration
Communication skills
Problem-solving skills

Responsibilities

Develop customer success framework for enterprise clients
Lead a high-performing customer success team
Establish client relationships and handle issues professionally
Drive customer satisfaction and retention
Collaborate across teams for product and marketing alignment
Use data for proactive management of client health metrics
Engage with executive stakeholders
Develop scalable processes for managing multiple clients
Collect and analyze customer feedback for improvement

Education

Bachelor's degree or equivalent experience
Education in business or healthcare preferred

Benefits

Competitive compensation
Medical, dental, vision, and life insurance
Flexible PTO and company-paid holidays
Parental leave
401K and wellness perks
Remote-first culture

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By Found

We’re on a mission to simplify running your own small business for the 60 Million Americans who are self-employed. We’re a business bank account that automates taxes, expense tracking and invoicing so SMB owners can focus on their actual business.

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