Clinical Account Manager

As a Clinical Account Manager at Foundation Risk Partners, you will handle client relationships and oversee clients’ pharmacy plans. Your main duties will include evaluating and implementing clinical strategies, analyzing pharmacy data, and providing support to clients about plan management strategies. You'll also gather relevant data to assist in decision-making processes, perform prior authorization and appeal functions, and stay updated on pharmacy benefit industry trends to offer informed insights.

To qualify for the Clinical Account Manager position at Foundation Risk Partners, candidates must possess a Doctorate Degree in Pharmacy (PharmD) or a pharmacist license. Additionally, a minimum of 5+ years of pharmacy experience and at least 3+ years of experience in pharmacy benefits is required. This mix of education and experience ensures that our team can effectively manage and innovate within clients’ pharmacy plans.

The Clinical Account Manager role at Foundation Risk Partners requires approximately 25% travel. This travel primarily involves meeting with clients, customers, and other professionals, providing a fantastic opportunity to build relationships and better understand client needs directly.

Clinical Account Managers at Foundation Risk Partners develop comprehensive clinical strategies aimed at improving client outcomes and managing pharmacy plans effectively. This includes evaluating existing programs, implementing new initiatives, and leveraging data to optimize clinical outcomes for clients while ensuring plans remain competitive and comprehensive.

Foundation Risk Partners offers an impressive range of benefits to Clinical Account Managers, including comprehensive health-related options such as medical, vision, and dental coverage. Additionally, there is a 401(k) plan with company matching, company-paid life insurance, short-term and long-term disability insurance, as well as a generous paid time off policy that starts at 18 days per year, along with paid holidays and floating holidays.

Be prepared to share specific examples of past experiences where you've directly influenced pharmacy benefit strategies. Discuss your role in analyzing data, managing client relationships, and implementing clinical programs. Highlight your familiarity with industry trends and how you've successfully navigated challenges in the PBM space.

Demonstrating your commitment to professional development is crucial. Discuss the resources you use, such as professional networks, industry publications, and conferences. Share how this ongoing education has directly influenced your work and contributed to successful client outcomes.

Explain your process for understanding a potential client's needs and how you align your proposal to address their specific goals. Emphasize your ability to gather data, analyze pharmacy management opportunities, and present compelling, data-driven proposals tailored to win business.

Talk about a specific situation where you had to mediate a conflict. Share your approach, focusing on listening to the client's concerns, openly communicating, and working collaboratively toward a solution. Your ability to maintain professionalism and empathy will be key here.

Choose a concrete example of a clinical strategy that you developed. Outline the situation, your role, the steps you took, and the results achieved. Highlight the impact on client satisfaction and outcomes to showcase your effectiveness.

Identify key performance indicators (KPIs) that are critical in assessing pharmacy plan effectiveness. Discuss metrics like cost savings, medication adherence rates, and health outcomes. Showcase your analytical capabilities and how you've used data to drive decisions.

Be ready to discuss why prior authorization is crucial in controlling costs and ensuring medication appropriateness. Share how you’ve navigated the process, including mitigating challenges for clients while balancing patient healthcare needs.

Mention specific tools or software platforms that you are familiar with, such as data analytics software or pharmacy management systems. Describe how you utilize these tools effectively to derive insights, monitor trends, and drive strategy.

Outline your approach to client management, emphasizing relationship-building, proactive communication, and understanding client needs. Discuss how this philosophy translates into successful outcomes and trustworthy partnerships.

Share your time management strategies and organizational skills. Discuss prioritizing tasks, breaking projects into manageable parts, and any tools you may use to stay organized. Illustrate how you maintain quality despite deadlines.