Personal Lines Account Manager

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Personal Lines Account Manager to their Millennium team in Orange, CA Metro Region.Job Summary:This position is responsible for providing prompt, accurate, and courteous service to customers, producers, and company personnel in addition to placement of personal lines business with awareness of carrier premium volume requirements and commitments. The primary goal is to work as a team with the producer to protect the interests of the insured through the vehicle of robust insurance products.Essential Functions:• Provide a high level of support in obtaining, maintaining, expanding, and servicing personal accounts.• Provide market direction based on risk characteristics and maintain knowledge of current marketplace and provide risk placement alternatives.• Participate in discussion and review of the current market situation of specific accounts• Responsible for the entire renewal process for all accounts serviced; provide detailed direction for assembling pertinent information necessary to complete applications; review applications for market identification and submission requirements.• Perform underwriting functions whenever necessary to make sure classification and rating are complete and accurate.• Analyze and negotiate pricing, policy conditions, and terms; review all quotations with recommendations as to the best options for price, coverage, and risk alternatives.• Handle complex and escalated customer service issues, investigating and following problems through to resolution.• Responsible for providing exceptional day-to-day routine consultation, service, and support to insureds via phone and email.• Review policies, process binder, and upload with carrier for binder completion.• Increase retention by speaking with insureds, highlighting the features and benefits of products.• Check new policies for accuracy of all coverages, eliminate gaps in coverage when applicable.• Setup and coordinate COI requests with the assistance of our outsourcing company.• Maintain accurate templates in EPIC and notify insured within 24 hours of cert request of any additional charges if coverage needs to be modified.• Document customer service actions, discussions, and correspondence to keep records accurate.• Keep producers up to date and fully informed on all aspects of their accounts.• Other duties as assigned by SupervisorCompetencies & Qualifications:• Product subject matter expert for multiple lines & carriers.• Excellent client service skills to assist in retaining, developing, and growing a client base.• High competence with computers, programs, and software through the entire client life cycle.• Highly professional and self-motivated.• Excellent Communication/interpersonal skills• Ability and initiative to continually learn the technical aspects of personal insurance and obtain designation in personal lines.Required:• Prior experience (at least 5 years - particularly Personal Lines, such as auto/home/umbrella insurance) knowing commercial is a plus and willingness to learn commercial is a must.• CA Property and Casualty license• Effective and precise telephone etiquette• Know EPIC system (but will train if they know AMS360)• Ability to work well independently and on a team• Ability to work in a fast-paced environment• Know Mercury Insurance and Safeco• Precise verbal and written communication skills - know Word, Excel, etc.• Excellent attention to detail and organizational skills• Hybrid work situation - 3 days in the office and two days at homeDisclaimer:While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.Equal Employment Opportunity (EEO):FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.Benefits:FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!