Chief Operating Officer (COO)

About Us

We’re Outfox Hospitality. A union of Foxtrot and Dom’s Kitchen & Market, dedicated to elevating the everyday, through unrivaled curation of products, delectable culinary excellence, and an experience that delights our customers.  Whether shopping in our stores, rooted in our local communities, or placing an order via our app - our mission is to deliver the best of modern convenience.  

Foxtrot. We’re the digitally-native evolution of the corner store—the one-stop-shop for those seeking thoughtful food experiences that are a reflection of themselves and their city. We offer a handpicked curation of daily essentials and delightful snacks, chef-prepared grab & go dishes, and delicious cafe menus, in our warm & welcoming stores, and delivered straight to your door in as little as 30 minutes, via our app and website.

Since launching in 2013, we now operate in Chicago, DC-metro, Dallas, and Austin, and we continue to scale within those markets, and beyond.  

Dom’s Kitchen & Market. We're a team of food industry experts, excited to share our knowledge of hospitality. We pride ourselves in offering well-crafted, locally-sourced food, in an environment of discovery. We thrive on sharing space at our neighborhood table.  

Operating two stores in Chicago, we’re looking forward to welcoming new stores to better serve our team, customers and communities.  

About the Role: Overview

We’re in-search of a hands-on, strategic Chief Operating Officer (COO), who possesses a true passion for food, service and hospitality.  With a strong vision for the future of omni-channel retail, and the desire to bring it to life - the COO will own key business units to create and drive operational excellence to fuel our continued growth across the Foxtrot and Dom’s Kitchen & Market brands.  

Overall, the COO will be in lock-step with the CEO and executive team, helping to chart the course for the present and future of Outfox with their proven experience in defining retail, eCommerce & expansion strategy, driving performance and operational excellence, and relentlessly executing day-in and day-out.  

• Translate & communicate our vision into actionable strategic goals to meet performance targets, and profitable growth in both our short- and long-term plans.
• Deploy KPIs for the business, and ensure internal and external systems & processes are established to meet or exceed those KPIs.
• Lead, develop, & actively inspire effective leaders across the retail, culinary, development and other support functions, spearheading new initiatives and continuous improvements, with a keen focus on store operations & hospitality.  
• Improve engagement & communication across the organization & brands, arbitrating any conflict for optimal resolution & outcomes.
• Support the continued integration of the two brands, identifying synergies, and leveraging their unique, and complementary, attributes.  
• Empower others to take ownership & succeed, influencing leaders to achieve individual and team objectives; challenge others to reach their full potential and encourage them to retain ownership for their results; identify & mentor talent across the organization.  
• Advocate & foster a cohesive internal Company culture across our Outfox Hospitality brands, in an effort to deliver a best-in-class employee experience. 
• Expand the company’s influence throughout the industry and among its customer base, strengthening its reputation for excellence and commitment to quality, enlightened hospitality, product curation, and overall experience.

• You are a passionate food enthusiast, who celebrates locally- and responsibly-sourced products of the highest quality.  
• You are a curious, continuous learner, eager to educate, mentor, collaborate and share, in order to create extraordinary experiences for our teams, customers and communities, rooted in enlightened hospitality. 
• You are a servant leader who values the power of and celebrates our diversity, and fosters an environment of inclusiveness.  
• You bring deep experience in successfully scaling a valued-based retail business.
• You are highly energetic, self-motivated and creatively resourceful.  
• You are outgoing, approachable, ready to roll-up their sleeves & lead by example. 
• You put the team & organization first. You keep a strong sense of urgency, initiative, and bias for action & timely follow through.  
• You are a results-oriented innovative thinker, with very strong conceptual, analytical and communication abilities.  
• You consistently demonstrate courage & authenticity.  Demonstrates leadership courage.
• You have an unwavering commitment to high standards in operational excellence, and professional integrity.  

• Proven, and extensive, operations experience in a scaling retail business of 15+ years in the food, restaurant, and / or hospitality industry.  At least five years as a senior, executive leader within a multi-unit, geographically-dispersed organization with responsibility across multiple business functional areas.
• Demonstrated success in taking a company to that next level, increasing top-line revenue growth, leveraging labor, improving margins, with strong P&L and balance sheet management and solid financial and business acumen.
• Strong strategic capabilities alongside process design & operational leadership, that has successfully delivered in a dynamic environment.  
• Reputed track-record as a people-first team builder, with the skills to develop, lead, inspire, and motivate that team to operate successfully.  
• Proven ability to succeed in a resource-constrained environment. 

We'd be remiss to not mention some of the added benefits & perks of working with our Outfox team!  Beyond working alongside a stellar team, daily free coffee & employee discounts, you’ll be eligible to participate in our comprehensive health and welfare benefits, our 401K plan with an employer match, generous paid time off programs, and more! *  

Outfox Hospitality is an equal opportunity employer, providing equal opportunities for everyone that applies to, and who works, on our team, without regard to sex or gender, gender identity or expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, and medical condition, genetic information, marital status, sexual orientation, any service (past, present or future) in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state or local law. 

Outfox Hospitality participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

* of course, certain program & eligibility rules apply