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Leasing Consultant (REF8108G) - job 4 of 4

Company Description

Multifamily Property Management

Job Description

The Leasing Consultant is the community's sales representative and is responsible for interacting with residents (potential and existing) on behalf of FPI to assist with viewing/touring the property, providing accurate information about each apartment home, properly process rental applications, secure lease agreements from qualified persons, and assist with lease renewals as required. The Leasing Consultant is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy, and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.

• Property Name: Sofi Waterford Park
• 4000 Ellmar Oaks Dr, San Jose, CA 95136, USA
• Full-Time
• Unit Count: 432

Pay: $22 / Hour

DUTIES AND RESPONSIBILITIES

1.Client Relations

Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations

2.Communication

Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI

3.Leasing/Occupancy

  • Maintain occupancy levels as established by owner/budget expectations
  • Exhibit professional leasing techniques
  • Assist with the completion of the monthly Market Surveys and analysis
  • Assist with advertising and marketing strategies for the apartment community as needed
  • Exhibit closing ratios in regards phone and walk-in traffic per FPI policy
  • Assist with ensuring that all online marketing sources are updated (e.g., Craigslist) daily
  • Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
  • Assist with resident retention programs
  • Ensure the safety, comfort and privacy of all property residents
  • Ensure move-in orientation is completed consistently with new residents

4.Reporting and Document Management

  • Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
  • Responsible for the daily integrity and confidentiality of resident files.
  • Ensure that documents and reporting systems are maintained, updated, and organized.
  • May assist in periodic reporting requirements as requested

5. Risk Management

  • Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
  • Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
  • React calmly and professionally in emergency, emotional and/or stressful situations.

6. Facility Maintenance

  • Assist residents with reporting of maintenance needs.
  • Document facility and maintenance needs and ensure timely completion. c. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
  • Follow up on maintenance requests to promote resident communication and satisfaction.

7. Other 

  • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
  • Comply with all Fair Housing Laws and FPI policies and procedures.
  • Promote a professional image by adhering to FPI Management's Dress Code Policy.
  • Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
  • Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
  • Perform any and all functions as directed by the supervisor, including special project assistance.

 

Qualifications

Minimum Requirements:

  • Minimum 1 year of experience in a similar role, preferably within Residential Property Management. Experience in hospitality, retail, sales or customer service will also be considered.
  • High School diploma or equivalency certificate required.
  • Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI’s Driving Standards and Personal Vehicle Use policy.
  • Must be proficient in speaking, reading, and writing in English.
  • Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).

Skills Required:

  • Basic Computer Skills
  • Customer Service
  • Google Drive
  • Google Mail (GMail)
  • Internet Use
  • RealPage

Additional Information

ESSENTIAL ATTRIBUTES

  • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
  • Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Average salary estimate

$45760 / YEARLY (est.)
min
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$45760K
$45760K

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What You Should Know About Leasing Consultant (REF8108G), FPI Management, Inc.

Are you ready to step into a vibrant role as a Leasing Consultant with FPI Management at Sofi Waterford Park in sunny San Jose, CA? As the face of our community, you'll connect with potential and existing residents, showcasing our beautiful apartments and making them feel right at home. In this full-time position, you’ll engage with residents, help process rental applications, secure leases, and assist with renewals while ensuring that all interactions meet Fair Housing Laws and company policies. Your mission? Maintain high occupancy levels, promote positive resident relations, and keep everything organized and compliant. You’ll also stay in the loop with market trends and help with our marketing efforts to attract potential tenants. If you’re a people person with a knack for sales and excellent communication skills, this opportunity could be your next big step! At just $22 an hour, you’ll be part of a rewarding environment where your contributions genuinely matter. FPI Management is a leader in the property management industry, managing over 850 communities across the country and prioritizing growth and development for all our team members. Let’s embark on this journey together and create exceptional living experiences for our residents!

Frequently Asked Questions (FAQs) for Leasing Consultant (REF8108G) Role at FPI Management, Inc.
What are the responsibilities of a Leasing Consultant at FPI Management?

As a Leasing Consultant at FPI Management, your primary responsibilities will involve engaging with potential residents, conducting property tours, processing rental applications, and ensuring timely lease agreements. You will also maintain positive relationships with current residents, support the community's marketing efforts, and contribute to achieving occupancy goals. The role requires addressing resident needs, handling maintenance requests, and adhering strictly to Fair Housing Laws.

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What qualifications do I need to apply for the Leasing Consultant position with FPI Management?

To apply for the Leasing Consultant role at FPI Management, candidates should have a minimum of one year of experience in a similar role. Previous experience in customer service, sales, or hospitality is also valuable. A high school diploma or equivalent is required, along with a valid driver's license and strong proficiency in English. Familiarity with property management software and basic computer skills will further strengthen your application.

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How does FPI Management support the career growth of Leasing Consultants?

FPI Management is committed to the professional development of its employees. As a Leasing Consultant, you'll have access to ongoing training programs designed to enhance your skills and knowledge in property management. Additionally, FPI offers comprehensive compensation packages and opportunities to advance within the company, empowering you to build a fulfilling career.

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What is the pay rate for Leasing Consultant positions at FPI Management?

The pay rate for Leasing Consultants at FPI Management is competitive, starting at $22 per hour. This rate reflects the company's commitment to providing its employees with fair and rewarding compensation in line with industry standards, while also offering extensive benefits to promote work-life balance.

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What skills are essential for a successful Leasing Consultant at FPI Management?

The ideal Leasing Consultant at FPI Management should possess strong communication and customer service skills, a friendly demeanor, and the ability to influence potential residents positively. Proficiency in computer skills, particularly using software like Google Apps and property management tools, is essential. Additionally, critical thinking and problem-solving abilities will help you handle various resident needs effectively.

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Common Interview Questions for Leasing Consultant (REF8108G)
Can you describe your previous experience in property management or a related field?

When answering this question, highlight your relevant experience, focusing on specific tasks and responsibilities similar to those of a Leasing Consultant. Discuss any particular success or achievements in leasing, customer service, or team engagement.

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How would you handle a difficult resident situation?

To answer effectively, outline your approach to resolving conflicts calmly and professionally. Emphasize the importance of listening, understanding the resident's perspective, and finding a solution that aligns with company policies and Fair Housing laws.

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What strategies do you use for closing sales during tours?

Discuss your sales techniques that have proven effective in previous roles. You might mention building rapport with potential residents, highlighting key features of the community, and addressing concerns confidently to facilitate the decision-making process.

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How do you prioritize tasks in a busy work environment?

Share your methods for managing competing priorities, such as creating a daily task list or using organizational tools. Focus on time management skills that ensure you meet both prospective residents' needs and your administrative responsibilities.

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What do you know about Fair Housing Laws, and why are they important?

Provide a brief overview of Fair Housing laws and their significance in promoting equal housing opportunities. Stress your understanding of the implications these laws have for the role of a Leasing Consultant and how they guide your interactions with residents.

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Can you provide an example of how you have contributed to team success?

Reflect on your past experiences where you collaborated with team members to achieve a mutual goal. Highlight specific instances where your actions positively impacted team morale or resulted in improved community performance.

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Describe a time when you had to learn a new software or tool quickly.

Share a relevant example where you adapted to using new technology or systems. Explain how you approached the learning curve and the outcome, emphasizing your willingness to learn and grow in the Leasing Consultant position.

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How would you promote resident retention in our community?

Illustrate your ideas by discussing initiatives like regular resident events, surveys for feedback, and follow-up communication. Emphasize the importance of building relationships and addressing resident concerns proactively.

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What do you think makes you a good fit for the Leasing Consultant position at FPI Management?

When responding, connect your personal attributes, experience, and skills with the ethos and expectations of FPI Management. Illustrate how your dedication to customer service and community engagement aligns with the company's values.

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How would you keep yourself motivated during slow leasing months?

Discuss your strategies for maintaining motivation through proactive measures, networking, and staying focused on the community’s long-term goals, perhaps by enhancing marketing efforts or fostering resident relationships.

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FPI Management is a real estate firm that provides property management services, marketing services, lease-up, and on-going operation of newly constructed apartment communities. It was founded in 1968 and is based in Folsom, California.

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Full-time, on-site
DATE POSTED
March 23, 2025

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