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Leasing Consultant (REF8919L)

Company Description

Multifamily Property Management

Job Description

The Leasing Consultant is the community's sales representative and is responsible for interacting with residents (potential and existing) on behalf of FPI to assist with viewing/touring the property, providing accurate information about each apartment home, properly process rental applications, secure lease agreements from qualified persons, and assist with lease renewals as required. The Leasing Consultant is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy, and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.

• Property Name: Tides on Charleston
• 6501 W Charleston Blvd, Las Vegas, NV 89146, USA
• Full-Time
• Unit Count: 508

Pay: $21 - $23 / Hour

DUTIES AND RESPONSIBILITIES

1.Client Relations

Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations

2.Communication

Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI

3.Leasing/Occupancy

  • Maintain occupancy levels as established by owner/budget expectations
  • Exhibit professional leasing techniques
  • Assist with the completion of the monthly Market Surveys and analysis
  • Assist with advertising and marketing strategies for the apartment community as needed
  • Exhibit closing ratios in regards phone and walk-in traffic per FPI policy
  • Assist with ensuring that all online marketing sources are updated (e.g., Craigslist) daily
  • Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
  • Assist with resident retention programs
  • Ensure the safety, comfort and privacy of all property residents
  • Ensure move-in orientation is completed consistently with new residents

4.Reporting and Document Management

  • Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
  • Responsible for the daily integrity and confidentiality of resident files.
  • Ensure that documents and reporting systems are maintained, updated, and organized.
  • May assist in periodic reporting requirements as requested

5. Risk Management

  • Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
  • Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
  • React calmly and professionally in emergency, emotional and/or stressful situations.

6. Facility Maintenance

  • Assist residents with reporting of maintenance needs.
  • Document facility and maintenance needs and ensure timely completion. c. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
  • Follow up on maintenance requests to promote resident communication and satisfaction.

7. Other 

  • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
  • Comply with all Fair Housing Laws and FPI policies and procedures.
  • Promote a professional image by adhering to FPI Management's Dress Code Policy.
  • Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
  • Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
  • Perform any and all functions as directed by the supervisor, including special project assistance.

 

Qualifications

Minimum Requirements:

  • Minimum 1 year of experience in a similar role, preferably within Residential Property Management. Experience in hospitality, retail, sales or customer service will also be considered.
  • High School diploma or equivalency certificate required.
  • Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI’s Driving Standards and Personal Vehicle Use policy.
  • Must be proficient in speaking, reading, and writing in English.
  • Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).

Skills Required:

  • Basic Computer Skills
  • Customer Service
  • Google Drive
  • Google Mail (GMail)
  • Internet Use
  • RealPage

Additional Information

ESSENTIAL ATTRIBUTES

  • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
  • Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Average salary estimate

$45760 / YEARLY (est.)
min
max
$43680K
$47840K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Leasing Consultant (REF8919L), FPI Management, Inc.

If you're looking for a fulfilling career as a Leasing Consultant, look no further than FPI Management! Located at Tides on Charleston, 6501 W Charleston Blvd, Las Vegas, NV, we're on the hunt for a personable and motivated individual to join our community team. As a Leasing Consultant, your primary role will be to represent FPI by interacting with potential and current residents. You'll spend your days conducting property tours, processing rental applications, and securing lease agreements with qualified individuals. But it doesn’t stop there! Your exceptional customer service skills will shine as you maintain positive relationships with residents and ensure their needs are met. At FPI, you'll be part of a vibrant environment where helping others and problem-solving come together seamlessly. You'll also have the chance to engage in exciting marketing strategies to promote our community while hitting those occupancy targets. Our commitment to professionalism means that understanding Fair Housing Laws and adhering to company policies is paramount. With a competitive pay range of $21 - $23 per hour for this full-time position, we also value your growth. We offer ongoing training and career advancement opportunities as part of one of the nation's leading property management companies. Join us at FPI and embrace our HEART core values as you engage with residents and clients. Together, we can create thriving communities in the heart of Las Vegas!

Frequently Asked Questions (FAQs) for Leasing Consultant (REF8919L) Role at FPI Management, Inc.
What are the responsibilities of a Leasing Consultant at FPI Management?

As a Leasing Consultant at FPI Management, you will be the community's sales representative. Your responsibilities include interacting with both potential and existing residents, conducting property tours, processing rental applications efficiently, and securing lease agreements from qualified candidates. You'll also manage resident relations, support lease renewals, and assist with marketing strategies to ensure high occupancy levels. Your communication skills will be vital as you engage with applicants, residents, and vendors, making sure that all interactions are positive and professional.

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What qualifications are required to become a Leasing Consultant at FPI Management?

To qualify for the Leasing Consultant position at FPI Management, you should have a minimum of one year of experience in a similar role, ideally within Residential Property Management. Experience in hospitality, retail, or customer service is also considered. A high school diploma or equivalent is required, along with a valid driver's license and a strong understanding of using technology, such as MS Office and property management software. Proficient English language skills, both verbal and written, are essential, alongside a positive attitude and excellent communication skills.

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What is the work culture like for a Leasing Consultant at FPI Management?

At FPI Management, the work culture for a Leasing Consultant is vibrant and supportive. You will be part of a team that embraces our HEART core values, encompassing Hospitality, Excellence, Accountability, Respect, and Teamwork. We believe in fostering a positive environment where each team member contributes to enhancing resident satisfaction and overall community experience. You'll also enjoy opportunities for professional growth and personal development through ongoing training and career advancement paths.

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What does a typical day look like for a Leasing Consultant at Tides on Charleston?

A typical day for a Leasing Consultant at Tides on Charleston involves a variety of tasks aimed at ensuring a smooth leasing process. You will greet potential residents, conduct property tours, and provide detailed information about available apartment homes. You'll efficiently process rental applications and follow up on leads while maintaining occupancy levels. Throughout the day, you will also engage with current residents, addressing their queries and needs. Interacting with vendors and contributing to marketing efforts are additional activities that make the role dynamic and rewarding.

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What skills are essential for success as a Leasing Consultant at FPI Management?

Success as a Leasing Consultant at FPI Management hinges on strong interpersonal and communication skills. Being able to effectively connect and engage with residents, clients, and team members is key. Additionally, problem-solving abilities, attention to detail, and a proactive attitude are essential traits. Proficiency in technology, including property management-related software, will also streamline your processes at work. A customer-focused mindset will ensure that you retain desirable residents and foster positive relations within the community.

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Common Interview Questions for Leasing Consultant (REF8919L)
Can you describe your experience in residential property management as a Leasing Consultant?

In your response, highlight specific instances where you effectively engaged with residents, managed leasing processes, or overcame challenges. Mention any metrics or targets achieved, such as occupancy rates or resident satisfaction improvements, showcasing your contributions to previous roles.

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How do you handle difficult situations with residents in your role as a Leasing Consultant?

Explain your approach to conflict resolution by outlining a specific example where you've successfully de-escalated a situation. Focus on active listening, empathy, and finding solutions that address resident concerns while adhering to company policies.

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What strategies do you use to maintain high occupancy rates?

Discuss your marketing strategies and leasing techniques that have proven successful. This might include online marketing, community engagement activities, or resident referral programs. Emphasize how you track results and adjust your approaches based on performance metrics.

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Why are you interested in working for FPI Management as a Leasing Consultant?

Express your admiration for FPI Management's community values and their focus on tenant satisfaction. Share how the company's commitment to growth and development aligns with your career objectives and how you believe you can contribute to the team's success.

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How do you ensure compliance with Fair Housing Laws in your leasing practices?

Detail your knowledge and understanding of Fair Housing Laws and how you apply them in your day-to-day responsibilities. Provide examples of scenarios where you emphasized impartial treatment of all applicants and ensured that your leasing procedures were compliant.

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Describe a successful marketing campaign you've executed in the past.

Share an example of an innovative marketing campaign targeting potential residents. Discuss the planning process, tools used, and the measurable outcomes. Highlight how this campaign impacted occupancy rates or resident inquiries positively.

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How do you prioritize customer service while managing multiple leasing tasks?

Discuss your time management skills and prioritize your daily tasks. Explain how you balance tasks like property tours, lease processing, and resident inquiries to maintain high levels of customer service without compromising on quality.

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What steps do you take to follow up with potential leads after property tours?

Explain your follow-up process, emphasizing timely communication and personalized interactions. Highlight the use of tools or software that aid in tracking leads and how you maintain engagement to increase conversion rates.

Join Rise to see the full answer
How would you promote resident retention in the community you are managing?

Detail strategies you’d implement to foster a community culture, such as resident events, feedback solicitation, and effective communication channels. Discuss how nurtured relationships can lead to higher retention and satisfaction.

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What do you think are the key traits of a successful Leasing Consultant?

Articulate your understanding of the essential qualities, including excellent communication, empathy, problem-solving abilities, and persistence. Highlight how these traits impact leasing success and resident satisfaction.

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FPI Management is a real estate firm that provides property management services, marketing services, lease-up, and on-going operation of newly constructed apartment communities. It was founded in 1968 and is based in Folsom, California.

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DATE POSTED
April 15, 2025

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