Payments Specialist in Serbia (English speaking)

FP Markets Group of Companies is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Specialist in Serbia (remote).

This is an exciting opportunity to join an established but ambitious and rapidly-growing company and be a part of a fast-paced multi-cultural environment with friendly and talented co-workers with a focus on high performance enabled by cutting-edge technologies.

Reporting to: Payments Team Leader

Please note that this position is for candidates located in Serbia

Responsibilities:

• Handling and monitoring clients’ deposits, withdrawals, transfers making sure they are carried out as per relevant regulations and guidelines
• Update the CRM and Platform systems with relevant information
• Liaise with Back Office Manager for any issues
• Handle any client requests/complaints and perform a timely investigation
• Assisting Onboarding/Support in replying to client queries
• Collaborate/Assist the Compliance and Risk Team regarding specific clients
• Conciliating with customers and service providers on payment issues via different channels
• Other ad-hoc duties as per management’s request

Candidate Profile:

• Minimum 1-year experience in a relevant position in the Finance industry will be considered an advantage
• Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
• University / College Degree in Business / Economics / Finance or any relevant field
• Experience in a client facing position will be considered an advantage
• A team player with excellent communication skills
• Fluent verbal and written English (additional languages are an advantage)
• Ability to work in shifts Monday-Friday from 8:00 - 16:00/ 10:00 - 18:00/ 12:00 - 20:00 

Our offer:

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Fully remote work

Journey to FP Markets:

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
• An assessment to evaluate your technical skills
• Final interview with team members

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!