Fragrance and Accessories Ambassador (Full-Time) - Boston

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

OVERVIEW: The Fragrance Ambassador is overall responsible for representing Cartier Fragrances in an assigned door at an assigned retailer, achieving/ exceeding sales objectives and implementing and maintaining the brand’s promotional and merchandising strategies and image.

KEY RESPONSIBILITIES:

SALES

• Responsible to support the assigned store(s) to achieve/ exceed Cartier Fragrances sales objectives on a consistent basis, every month, remaining true to Cartier Parfums core values and mission.
• Create a memorable luxury shopping experiences for clients both in store and through client outreach.
• Foster a culture of building relationships and personal client interaction
• Maximize animation and sales during Retailer’s corporate sales events and promotions.
• Takes an omni approach to identify merchandise across all channels, using store’s technology, facilitate ordering, and serve their client’s needs. (i.e. DTC, Option 7)

COMMUNICATION/ TECHNOLOGY

• Keep in store teams/ management constantly informed and motivated on brand goals, launches, promotions, events and any other pertinent information
• Partner with in store team to follow up and communicate with clients utilizing retailer’s clienteling tools, digital tools and social media; delivering omni-channel, next level customer service.
• Build relationships with store management to negotiate premium visibility and coordinate and execute events and animation.

POS EXPERIENCE/ EVENTS

• Develop strong relationships with clients, meet the needs of customers and recruit new clients. (Greet, Listen, Develop, Thank)
• Coordinate, set up, and execute events and animation adhering to Cartier Parfums guidelines.
• Assist Account Executive with executing mega events (i.e. Master Class, Trunk Shows).

MERCHANDISING

• Monitor stock levels and communicate inventory issues/ concerns to Account Executive.
• Follow merchandising guidelines and keep counters and event set up clean and organized at all times.
• Manage and maintain testers, GWPs, and samples and visual elements provided by Cartier Parfums sales team and use them according to Cartier’s strategy.

TRAINING

• Be knowledgeable on Cartier products, history, and the competitive environment, attend Cartier organized trainings (Zoom or in-store) and self-educate via Cartier training app
• On-going training of in store staff (individually, department stay & plays, morning meetings) on new and existing Cartier Parfums and brand values.

POLICIES & PROCEDURES

• Comply with all Retailer’s store policies and procedures.
• Communicate professionally and support an elevated gossip free environment for customers, retailer employees, and colleagues.
• Adhere to Cartier dress code guidelines.
• Must communicate with Account Executive by phone, text, email, during normal business hours.
• Communicate to both B2b Staffing and Account Executive when unable to work assigned schedule due to illness or other.
• Clock in/ out and complete sales reporting on B2B Time Reporting APP.

TECHNOLOGY

• Basic knowledge of technology required.
• Must be able to download and access company approved technology methods including; B2B Time Reporting APP, Cartier Training APP, IPad, Zoom for business related conferences/ training.