About Frame

Frame AI empowers organizations to truly understand the people they serve. New technology offers an opportunity for processes that are both efficient and humane, by listening at scale. We use AI to pull individual voices from the crowds, recognize meaningful communities within giant aggregations, and power experiences that react to the needs of both customers and the people serving them. By listening better, we make better experiences, better jobs, and better businesses.

Since 2018, Frame AI has leveraged the technology of Large Language Models (LLMs) to build the essential integration point for understanding customers. Frame delivers economic benefits from improved listening, surfacing actionable interventions that reduce costs, minimize customer relationship risks, and maximize opportunities. Frame succeeds by being generic and specific at the same time. Our developed understanding of contact center operations lets us hit the ground running and then our rapidly deployable customizations ensure that our product is relevant and effective for every organization we serve.

Frame AI’s institutional investors include Velvet Sea Ventures, G20 Ventures, Greycroft, and FirstMark.

This Role

As a Technical Product Manager at Frame AI, you will be a pivotal force in shaping the future of our AI platform, transforming innovative ideas into scalable, customer-centric products. Your responsibilities will include overseeing the development of a robust, enterprise-grade APIs and ensuring the platform's scalability and performance. Collaborating closely with other product team members, you'll ensure that the platform can efficiently support new features in alignment with our strategic objectives, while also empowering our solutions teams to develop and implement tailored solutions effectively.

The base pay for this role is $140,000-$180,000 per year based on leveling within the Mid to Senior Product Manager bands. You are also eligible for employee benefits and company equity grants.

What You’ll Do

• Design and guide implementation for an enterprise API to facilitate partner and customer integration, enhancing the Frame AI ecosystem.

• Collaborate with engineering, customer success, and solutions teams to ensure seamless deployment of platform features.

• Prioritize platform scalability and performance, ensuring robustness and reliability under varying loads.

• Enable the solutions team to develop multiple system connectors and sync specific data types from the core platform to other systems.

• Analyze market trends and customer feedback to continuously evolve the platform’s capabilities.

• Actively work with other members of the product team to integrate new features and functionality, ensuring alignment with the core platform

Who We’re Looking For

• Strong opinions, loosely held. You have a strong sense of what’s good, what will work, but are always seeking feedback from your team and your users to validate your designs and implementations.

• Seeks a startup environment. You appreciate having a high impact role and bringing exciting new technologies to market. You respond constructively to change and team up with others who rise to the challenge.

• Customer-Centric: You place customer needs and experiences at the forefront of your product strategy, always seeking to understand and address their problems and aspirations

• Visionary Thinker: You are not just a planner, but a dreamer. You have the unique ability to envision the future of products, foresee market trends, and inspire innovation within your team.

• Process-Driven Organizer: You are passionate about establishing and maintaining efficient product processes. With your organizational skills and attention to detail, you excel in creating and sustaining a systematic and healthy product development workflow, ensuring seamless execution and team alignment

• Inclusive collaborator. You view communication as one of your strongest skills, and you seek opportunities within your team and beyond to share knowledge that helps people work better.

• Technically Proficient: You possess a deep understanding of the technological aspects of product development, enabling you to effectively bridge the gap between technical possibilities and product vision.

Working at Frame AI

In this role at our company, you'll become a vital member of a dynamic team, deeply involved in projects that bring Large Language Model (LLM)-powered solutions to the forefront of the market. Our company offers an environment where creative and strategic thinkers in product development can thrive and grow. You'll collaborate with experienced and supportive colleagues, including direct engagement with our co-founders who have a rich background in developing innovative data products. This position presents the unique opportunity to tackle complex, high-impact problems, providing substantial room for leadership and strategic influence. 

Frame AI is a diverse team motivated by individual, team, and customer success. We embrace equal parts understanding and challenging the status quo. We value taking plans to completion and effective collaboration. We are a team who cares about each other and the work we do. We offer competitive compensation and benefits.

Requirements

• 4+ years in product management, preferably in a B2B SaaS environment 

• Former experience with developing APIs or utilizing multiple APIs is a strong plus 

• Proficiency in API design standards, protocols, and architectures (REST, GraphQL, SOAP, etc.)

• Understanding of API security best practices, authentication, and authorization methods (OAuth, JWT, etc.).

• Demonstrated ability to effectively identify and evaluate developer challenges and make informed decisions regarding platform strategies.

• Capable of strategic, big-picture thinking coupled with a proficiency in detailed, tactical execution.

• Exemplary communication, presentation, and organizational skills

• Familiarity with cloud service providers like AWS, Azure, or Google Cloud Platform.

Other Notes

• Frame AI is based the NYC region, but this role is open to remote applicants in the US.

• This role is not eligible for immigration/visa sponsorship in the US.