Job details
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IT Technical Support Specialist (m/f/d) - Hamburg
Join our team as a Technical Support Specialist to lead the development and maintenance of our Zendesk instances in a collaborative environment.
Skills
- Zendesk administration
- Problem-solving
- Technical troubleshooting
- API familiarity
- Collaboration
Responsibilities
- Serve as Zendesk Administrator
- Lead development and maintenance of Zendesk instance
- Execute day-to-day configuration and support
- Troubleshoot and provide solutions for technical issues
- Manage user accounts, licenses, and permissions
- Customize forms and business rules
- Support system rollouts and process improvements
- Collaborate with functional leaders and subject matter experts
- Configure applications for strategic initiatives
Education
- Bachelor's degree in IT or related field
Benefits
- Fully remote or hybrid work options
- Sabbatical policies
- Health insurance
- Personal Development Budget
To read the complete job description, please click on the ‘Apply’ button
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BENEFITS & PERKS
Paid Holidays
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 9, 2024
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