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IT Technical Support Specialist (m/f/d) - Hamburg  image - Rise Careers
Job details

IT Technical Support Specialist (m/f/d) - Hamburg

Join our team as a Technical Support Specialist to lead the development and maintenance of our Zendesk instances in a collaborative environment.

Skills

  • Zendesk administration
  • Problem-solving
  • Technical troubleshooting
  • API familiarity
  • Collaboration

Responsibilities

  • Serve as Zendesk Administrator
  • Lead development and maintenance of Zendesk instance
  • Execute day-to-day configuration and support
  • Troubleshoot and provide solutions for technical issues
  • Manage user accounts, licenses, and permissions
  • Customize forms and business rules
  • Support system rollouts and process improvements
  • Collaborate with functional leaders and subject matter experts
  • Configure applications for strategic initiatives

Education

  • Bachelor's degree in IT or related field

Benefits

  • Fully remote or hybrid work options
  • Sabbatical policies
  • Health insurance
  • Personal Development Budget
To read the complete job description, please click on the ‘Apply’ button
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BENEFITS & PERKS
Paid Holidays
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 9, 2024

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