Free People Senior Stylist

OVERVIEW

The Senior Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. Responsible for styling, outfitting education, creating a unique store experience, while maintaining all store operations and goals.

RESPONSIBILITIES

Brand Experience

• Acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
• Builds lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way; cultivates customer relationships to build a client base
• Utilizes technology to be well-informed on events and special offers in-store and online to promote a seamless, omni channel shopping experience

Leadership + Team Management

• Leads by example in relationship building, styling, and networking with customers
• Partners with store team to lead service strategies to fuel a collaborative selling environment and also meet personal sales goals
• Facilitates meetings and fit sessions to share product knowledge, current trends, styling initiatives, and brand focuses; contributes to the mentorship of the Stylist team to elevate confidence in outfitting the customer

Visual + Business Operations

• Assists store leaders in maintaining a visually compelling store that is neat, clean, organized and in line with brand standards; supports weekly store objectives relating to customer service, outfitting, or styling
• Assesses personal styling program looking for business driving opportunities for the store; takes smart risks with measurable results to maximize sales and impact customer experience
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Supports an inclusive and people-first philosophy; cultivates productive partnerships with store leadership and stylist team that contributes to a collaborative, customer-centric environment
• Fosters ongoing relationships with clients through outreach & networking, appointment generation, service follow-up, and engagement through store events
• Provides insights into shopping trends and customer feedback and communicates to Store Manager and Home Office partners; when applicable, participates within company and district forums through sharing store specific scenarios and ideas

QUALIFICATIONS

• Love for the FP brand
• Experience in customer service and clienteling
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Wage Transparency: To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Company’s Monthly Store Incentive bonus program, this may result in bringing the total compensation to a higher range.

Benefits + Perks: We offer one of the best and most comprehensive wellness benefits in the retail industry, click here to learn more.

Los Angeles City applicants click here and San Francisco applicants click here to view Fair Chance Ordinance.

Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.