Quality and Training Specialist

DescriptionQuality & Training Specialist- Sales SupportCompetitive Pay + BenefitsWe offer an extensive benefits package which includes:• Medical Insurance• Dental Insurance• Vision Care Insurance• 401K• Medical Reimbursement Accounts (HSA & FSA)• Employee Assistance Program• Employee Discounts• $50k Life Insurance covered 100% by Freedom Forever• Paid Time-OffPOSITION SUMMARY:The Quality & Training Specialist will be responsible for analyzing office environments, programs, and procedures to ensure exceptional workmanship. The Quality & Training Specialist will be required to develop and conduct training and enforce adherence to Company standards and policies across Sales Support and teams within Freedom Forever. The Quality & Training Specialist is expected to be a leader, establish and exemplify a culture of excellence, and support the growth and education of all employees. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: • Recommend and implement measures to help ensure high-quality workmanship and that Company policies are upheld• Remains up to date on all Freedom Quality Policies, actively supporting team member questions or issues pertaining to our Quality Policies; updates and maintains Quality Policies• Consult with Operations Leadership and cross functional departments to deliver and increase Quality, Efficiency, and Satisfaction• Conduct new-employee Sales Support orientation and training• Assist with Role Transfers and inter-department up-trainings• Conduct on-site and remote trainings, taking full responsibility and facilitation of Sales Support procedures• Conduct Process and Quality Audits based on Company standards and objectives• Provide on-site and remote support to our Sales Support team members• Quickly assist the team members with procedural issues• Adherence to training and quality related key performance indicators and metrics, such as test scores, attrition rate, etc.• Perform other duties as assignedFreedom Forever is an equal-opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved.Must be in office Las Vegas