Escrow Manager

Are you ready for a unique opportunity that goes beyond the typical corporate job? Join Escrow.com, a fast-growing FinTech company that is revolutionizing marketplace payments. At Escrow.com, every team member has a direct impact on our business and helps shape its success. If you're a high achiever seeking a dynamic role, want to work with exceptional individuals, thrive without constant supervision, and desire to be part of a company with tremendous growth potential, then this is the perfect place for you.

Escrow.com is the preferred transaction settlement service for leading eCommerce platforms such as Shopify, GoDaddy, and AutoTrader. We are also recommended by the US Commercial Service and have been involved in some of the largest transactions on the internet. With offices in San Francisco, Vancouver, Buenos Aires, London, and Sydney, Escrow.com is expanding its presence in San Francisco and seeking an Escrow Manager to oversee payments on our platform. In this role, you will be responsible for managing high-value transactions, ensuring proper payment handling and release.

We are seeking candidates with a minimum of 2 years of accounting experience, who are eager to take on their next challenge and join one of the world's leading fintech companies.

Responsibilities:

• Efficiently review and resolve a high volume of daily payment processing with accuracy and speed.
• Provide exceptional customer support by contacting customers to provide updates on payment statuses.
• Identify opportunities for process improvements related to daily payment operations.
• Understand basic banking processes and procedures such as ACH and check transactions.
• Analyze and resolve simple to complex payment processing issues, collaborating with internal teams and external banking institutions.
• Effectively communicate with teams across our global offices.
• Review and approve payments on banking portals.
• Hold or obtain the necessary work experience to apply for the Escrow Manager License through DFPI (Department of Financial Protection and Innovation).

Payments In:

• Reconcile inbound payments with created transactions throughout the day.
• Follow up with customers regarding payment issues through phone and email.
• Conduct anti-fraud procedures using internal reporting systems.

Payments Out:

• Review completed escrows to ensure fulfillment of release conditions and anti-fraud controls.
• Close out escrows and distribute funds according to sellers' disbursement preferences.
• Reconcile outbound payments with closed escrows throughout the day.
• Provide support to clients through phone and email inquiries.

Requirements:

• Accounting qualification from an accredited college or university.
• Minimum 2 years of experience supervising accounting-related functions, including maintaining books, records, and accounts as required by the Escrow Law.
• Strong knowledge and understanding of Escrow Law.
• Previous experience as an Escrow Manager is a plus.
• Degree in accounting, business, quantitative analysis, or a related field.
• Willingness to work flexible hours when necessary.
• Excellent personal and customer service skills.
• Positive, enthusiastic, and hands-on approach with a strong work ethic.
• Ability to thrive in a fast-paced, multitasking environment.
• Deadline-oriented with strong verbal, written, and presentation skills.
• Customer service-focused mentality.
• Solid working knowledge of accounting principles.

Benefits:

• A meritocratic culture with the ability to take ownership and fast track your career.
• Hackathons - Get hacking and programming in this quarterly company-wide where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more.

Just when you thought it couldn’t get any better:

• Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale. Our mission is to provide one billion jobs. Not many companies actually make a difference like Freelancer does in providing opportunity and income to people all around the world.
• Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the technology industry.

Please note that, as a regulated business, the successful candidate may be subject to background checks, which may include fingerprinting, personal history statements, and credit reports.