Job details

Customer Service Agent - Skylight (August Hiring)

Frontier is a New York based, fully-remote company looking for a tech-savvy Customer Support Specialist to assist customers of Skylight, a company known for its digital photo frames. The ideal candidate will have strong communication skills and a customer-focused attitude.

Skills

Fluent in English
Strong customer service skills
Critical thinking
Familiarity with CRM systems
Multi-tasking abilities

Responsibilities

Accurately answer phone calls and emails from customers needing assistance
Identify and assess customer needs
Build sustainable relationships with customers
Provide valid information using the right tools
Meet personal and team KPIs
Handle customer complaints and follow up for resolution
Support the Product Team in troubleshooting
Escalate high priority issues to Team Leads

Benefits

Competitive salary
Learning opportunities
Great company culture

To read the complete job description, please click on the ‘Apply’ button

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By Fresh Prints

Fresh Prints is run by students for students. Our success is based on our ability to understand the college market better than internet competitors and local small businesses while providing lower prices and more reliable, personalized service. We...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Consumer Product Manufacturing

TEAM SIZE