Job details

Customer Service Agent

Frontier is seeking a tech-savvy, client-facing Customer Support Specialist to join Skylight, providing assistance to customers using Skylight Frame. The role involves troubleshooting, handling complaints, and ensuring customer satisfaction.

Skills

Fluency in English with clear communication skills
Customer support or client service experience
Strong customer focus and adaptability
Familiarity with CRM systems
Multi-tasking and time management skills

Responsibilities

Accurately answer customer phone calls and emails for troubleshooting
Identify and address customer needs to ensure satisfaction
Build trust and relationships with customers through effective communication
Provide accurate information and solutions
Handle complaints effectively and follow up for resolution
Support product team in issue troubleshooting
Engage customers proactively
Ensure high customer service standards

Benefits

Competitive salary range
Learning opportunities
Positive work culture

To read the complete job description, please click on the ‘Apply’ button

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Fresh Prints is run by students for students. Our success is based on our ability to understand the college market better than internet competitors and local small businesses while providing lower prices and more reliable, personalized service. We...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Consumer Product Manufacturing

TEAM SIZE