Social Media Customer Engagement Specialist

Skills

• Strong communication skills
• Familiarity with social media platforms
• Problem-solving skills
• Attention to detail

Responsibilities

• Monitor and respond to customer inquiries across social media channels.
• Address product-related questions and feedback.
• Escalate queries to the appropriate team.
• Maintain records of customer interactions.
• Collaborate with marketing and customer support teams.
• Stay updated on platform features to improve engagement.
• Assist in posting content as needed.

Benefits