Account Development Representative (Orlando)

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.

Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. 

The company is headquartered in London, United Kingdom, with global offices located in New York City, Vancouver, Sydney, Dubai, Riyadh, Amsterdam, Warsaw and Pristina.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role overview

Given our exciting and progressive growth plans,  we are looking for an exceptional  to come and join our global business.

Reporting directly into the Head of Sales and working collaboratively with our Commercial Team, and potential partner within beauty and wellness, you will be accountable for managing inbound lead activity to qualify and develop prospects into partners by actively engaging them, including the use of creative follow-up communications. 

This is a great opportunity for someone looking to work in a fast-paced and changing environment, is a problem solver, enjoys a challenge and wants to make an impact.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week.  The Orlando office address: 333 S Garland Ave, Orlando, FL 32801

• Consistently achieve sales targets and KPI’s
• Source and manage new sales opportunities through inbound lead follow-up as well as outbound cold calls/emails
• Consult partners to get them active onto the Fresha platform, educate them on the system and the benefits of onboarding packages
• Perform cost-benefit and needs analysis with existing/potential Partners in order to align our solutions to their needs and business objectives

• Build good relationships with partners and all colleagues across the commercial teams
• Provide feedback to management about ongoing trends in the industry
• Establish and maintain positive Partner relationshipsWork closely with other departments to ensure a seamless Partner experience

• Record all activity and maintain accurate contact records in our CRM (HubSpot)
• Ensure that all Inbound partners are assigned to the relevant B2B workflows
• Contact 100% of qualified inbound leads in a timely manner, and document all call outcomes in the CRM

• You have 1-2 years of solid B2B sales experience (SaaS experience a major advantage)
• You are driven, results oriented and have a fantastic work ethic
• You can think on your feet and problem solve on the fly
• You bring high energy and a positive attitude
• You are naturally curious and have a desire to continuously grow and develop
• You are organized: can multitask, prioritize, and manage time effectively
• Excellent written and verbal communication, presentation, and interpersonal skills
• Strong sense of initiative customer service orientation
• You are self motivated, take initiative, and are comfortable working in a dynamic, fast paced environment
• Experience with Saas online marketplaces, or payment platforms is highly desirable
• A keen interest in Beauty and Wellness industry is essential
• Fluency in English. (Spanish would be advantageous)

• A well-funded, quickly growing startup with a lot of opportunity for growth and upward mobility
• Monthly commissions
• A vibrant and collaborative company culture
• Company social events
• Be a part of an energetic team of professionals who are top in their field!

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.