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Technical Product Manager

Role Overview


Given our exciting and progressive growth plans, we are looking for an exceptional candidate to join our global business.


Reporting directly to the Head of Infrastructure and working collaboratively with Engineers, Product Managers, and other Team Leads, you will be accountable for transforming Fresha’s infrastructure to accelerate product delivery while maintaining reliability at a massive scale.


This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.


To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. Our London HQ: The Bower, 207-211, Old Street, London, EC1V 9NR.


What you will be doing
  • Collaboration - Drive cross-organizational alignment through effective communication
  • Multitasking - Ability to manage multiple workstreams in a fast-paced environment
  • Metrics-Driven - Define and track product success metrics to improve adoption
  • Strategic Leadership - Drive and refine product vision, mission, and strategy in alignment with company goals
  • Delivery Ownership - Be co-accountable for the impact, roadmap, prioritization, and delivery of your teams' solutions
  • Innovation - Identify opportunities for platform improvements that enable faster time-to-market

This list is not exhaustive and there may be other activities you are required to deliver.


What we are looking for
  • Strong product roadmap development and execution capabilities
  • 2+ years of platform product management experience with focus on high-scale systems 
  • Growth mindset with a humble, curious, and open-minded attitude
  • Experience with agile methodologies and development practices 
  • Strategic thinking and planning capabilities


Added bonus
  • Bi-lingual - Fluency in English and another language
  • 2-3 years of software engineering background with comprehensive SDLC understanding
  • Understanding of observability tools and practices (monitoring, logging, tracing)
  • Experience with cost optimisation in cloud environments
  • Team collaboration and motivation skills

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

We aim to complete the entire interview process and deliver feedback within 2 weeks. 

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe


£70,000 - £91,000 a year

Inclusive workforce 


At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.


We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.


We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.


If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

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CEO of Fresha
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William Zeqiri
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Fresha is the world's largest and top-rated booking platform for Beauty and Wellness trusted by millions of consumers worldwide. Fresha is used by 70,000+ businesses and 300,000+ professionals worldwide, processing over 20mil appointments per mon...

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BENEFITS & PERKS
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Full-time, hybrid
DATE POSTED
November 24, 2024

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What You Should Know About Technical Product Manager, Fresha

At Fresha, we're looking for a Technical Product Manager to join our vibrant London team! As we set forth on our ambitious growth journey, this role is critical in transforming our infrastructure to speed up product delivery, all while ensuring reliability at a grand scale. You will be working closely with Engineers and other Product Managers, reporting directly to the Head of Infrastructure. This is a fantastic chance for someone who thrives in a dynamic fast-paced environment and enjoys tackling challenges head-on. At Fresha, we believe in the power of collaboration, so you'll be engaging with your teammates in-person four days a week, and working remotely one day a week. Your responsibilities will include driving cross-organizational alignment, managing multiple workstreams, and tracking product success metrics to enhance adoption. You'll also play a key role in steering our product vision and refining our strategy in alignment with company goals. We're searching for someone with a strong background in platform product management, who is metrics-driven and possesses a growth mindset. If you're eager to make a real impact and help us innovate in the tech space, we want to hear from you! At Fresha, we value passion and potential alongside experience, so if you're ready for an exciting opportunity in our London HQ, we encourage you to apply!

Frequently Asked Questions (FAQs) for Technical Product Manager Role at Fresha
What qualifications do I need to apply for the Technical Product Manager position at Fresha?

To apply for the Technical Product Manager position at Fresha, you should ideally have at least 2 years of platform product management experience, particularly with high-scale systems. A background in software engineering and familiarity with agile methodologies will also enhance your application. We value a growth mindset and passion for learning, so if you don't meet all the listed requirements, feel free to apply!

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What can I expect from the interview process for the Technical Product Manager role at Fresha?

The interview process for the Technical Product Manager role at Fresha is designed to be thorough yet efficient; we aim to complete the entire process and provide feedback within 2 weeks. Every application is reviewed manually, and while we strive for a quick turnaround, the volume of applications may occasionally lead to longer wait times.

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What is the salary range for a Technical Product Manager at Fresha?

The salary range for the Technical Product Manager at Fresha is between £70,000 and £91,000 a year. Additional benefits and opportunities for growth within the company are also part of our commitment to your career development.

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What type of work environment can I expect as a Technical Product Manager at Fresha?

As a Technical Product Manager at Fresha, you'll be joining a collaborative and dynamic work environment. Our team works together in our London HQ for four days a week, fostering face-to-face communication and teamwork, with the flexibility to work remotely one day each week.

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Is it necessary to have experience in agile methodologies for the Technical Product Manager position at Fresha?

While it's not strictly required, having experience with agile methodologies is highly beneficial for the Technical Product Manager role at Fresha. Understanding agile principles will help you thrive in our fast-paced and innovative environment.

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What qualities does Fresha look for in a Technical Product Manager?

Fresha seeks a Technical Product Manager who displays strong strategic and leadership skills, a collaborative mindset, and the ability to multitask effectively. We also value a humble and open-minded attitude, along with a passion for innovation and continuous improvement.

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What are the opportunities for career growth as a Technical Product Manager at Fresha?

Fresha is dedicated to fostering growth and development among our employees. As a Technical Product Manager, you'll have the opportunity to take ownership of product strategies, explore innovative solutions, and work alongside talented teams, paving your path for career advancement in the tech industry.

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Common Interview Questions for Technical Product Manager
Can you explain your experience with product roadmap development as a Technical Product Manager?

In answering this question, it's important to share specific examples of past roadmaps you've developed, focusing on your approach to aligning with business goals and how you prioritized initiatives. Discuss metrics you used to track success and how you iterated on the roadmap based on feedback.

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How do you manage conflicting priorities in a fast-paced environment?

To effectively address this question, discuss strategies you've employed in the past, such as communicating with stakeholders to understand the urgency of various tasks, prioritizing based on impact and alignment with company goals, and being transparent about your decision-making process.

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What metrics do you consider important for measuring product success?

In your response, emphasize the importance of defining metrics that align with the company's objectives. Examples may include user engagement, adoption rates, revenue impact, and customer feedback. Discuss how you’ve tracked these metrics in previous roles and how they informed product decisions.

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Describe a time when you drove cross-organizational alignment.

Provide a specific example where you successfully facilitated communication between teams. Highlight the challenges you faced, the strategies you implemented to ensure everyone was on the same page, and the positive outcomes that resulted from your efforts.

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How do you stay current with industry trends and emerging technologies?

In your response, discuss the resources you utilize such as industry publications, webinars, and networking with other professionals. Explain how staying informed has previously benefited your role and how you can apply that knowledge at Fresha.

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What experience do you have with cost optimization in cloud environments?

When answering this question, discuss specific projects where you identified cost-saving opportunities in cloud services. Touch on your approach to analyzing expenses, implementing changes, and measuring the success of those optimizations.

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What agile practices have you implemented in your previous teams?

Your answer should highlight specific agile methodologies you’ve adapted, such as Scrum or Kanban. Discuss how you facilitated sprints, organized retrospectives, and encouraged team collaboration, showcasing the positive impact these practices had on product delivery.

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How would you approach identifying opportunities for platform improvements?

Share your approach to conducting user feedback sessions, analyzing usage data, and collaborating with your engineering team. Discuss how you prioritize improvements based on customer impact and business goals, and provide an example of a successful improvement made in a previous role.

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How do you ensure successful stakeholder communication throughout a project's lifecycle?

In your answer, emphasize the importance of regular updates, transparency, and responsiveness. Share strategies you’ve employed to keep stakeholders informed and engaged, such as structured reporting, check-in meetings, and inclusive collaboration platforms.

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Can you give an example of how you resolved a product delivery issue?

Here, provide a concrete example of a challenge that occurred during a project, outlining the steps you took to address it. Focus on how you analyzed the situation, implemented changes, and communicated with the team to ensure successful resolution.

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