Director, Revenue Operations

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

We are seeking a strategic and dynamic Director of Revenue Operations to join our team. This leadership role is crucial for aligning sales, marketing strategies, and operations with our go-to-market (GTM) technology initiatives. This will support SMB/Commercial New Business as well as Expansion Sales. The ideal candidate will ensure that all revenue-generating activities are optimized to drive growth and efficiency across the organization.

Responsibilities:

• Strategic Leadership: Drive the strategy and execution of revenue operations to support the company’s business objectives. Develop and maintain scalable processes that ensure best practices in funnel management and data-driven decision-making.
• Cross-functional Collaboration: Work closely with sales, marketing, and customer success teams to align strategies and optimize the revenue pipeline. Ensure seamless integration and operational alignment across all GTM activities
• Technology Management: Oversee the selection, implementation, and optimization of GTM technologies that enhance sales and marketing effectiveness. Ensure tools and systems are fully leveraged to improve operational efficiency and data accuracy.
• Performance Analysis: Monitor and analyze performance against revenue goals. Develop insights and make recommendations to improve processes, increase efficiency, and drive revenue growth. 
• Team Development: Mentor high-performing revenue operations team. Foster a culture of continuous improvement and accountability.
• Compliance and Best Practices: Ensure all revenue operations comply with legal and ethical standards. Establish and maintain controls and procedures that uphold company values and encourage fair and ethical sales practices.

• Proven experience in revenue operations, sales operations, or a similar role within a dynamic, high-growth environment.
• Extensive knowledge of sales and marketing strategies, operational management, and GTM technologies.
• Strong analytical skills and experience with CRM platforms, sales automation tools, and other marketing technologies.
• Excellent leadership skills with the ability to drive strategic visions and operational excellence
• Strong communication and interpersonal skills with the ability to drive strategic visions and operational excellence.
• Bachelor’s degree in Business, Marketing, Finance, or a related field. MBA or equivalent is preferred

The annual base salary range for this position is $184,200 — $299,300 USD.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Please note this is a hybrid role that requires an
in-office presence 3 days / week (Tue-Thur).

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.